Clinical Informatics Nurse - RN

Position Summary 

Supports physicians, nurses, and other clinicians as the primary liaison for requests related to Electronic Medical Record (EMR) utilization.  Works with HSC, site IT/clinical staff leadership, and subject matter experts to develop, implement, support, and educate on EMR products and improve patient care.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties or task may be requested or assigned by immediate supervisor, his/her designee, or other management/supervisor.

• Assists clinicians in work flow discussions, patient care strategy, and HSC standards to better support and adopt technology.
• Rounds with the clinical staff, engaging with them to identify EMR issues, and providing education and remediation when appropriate.
• Participates in the implementation of certified EMR applications and interfaces.  Under the direction of the HSC where applicable; coordinates, facilitates, and evaluates clinician/physician functional testing before and after upgrades and improvements.
• Engages in EMR testing as required to ensure the system is ready for production.  This includes testing of new enhancements/packages, updates, and upgrades. 
• Assists in the development of plans to rollout new functionality to facility clinicians.  This includes training plans, testing plans, and go live support planning.
• Collaborates with the clinical staff and the HSC where applicable to develop, organize and maintain standards within the EMR clinical documentation.
• Develops and/or provides education and support to clinical staff physicians and clinical staff on the EMR and related applications. 
• Acts as a liaison between the clinical end users and the HSC customer support staff. 
• Participates in the development and validation of specifications for HSC report writers so that facility reporting requirements are known and documented. 
• Serves as an advocate for the clinician in designing EMR enhancements and new technologies. 
• Proactivelyidentifies problems, suggests/implements solutions, and reviews problems for lessons learned.
• Proactively expresses self in individual and group situations; verbal and written messages are clear, concise and appropriate to the situation; actively listens to others and promotes two-way communications.
• Dependable, present at work and consistently on time.  Absences are properly scheduled and reported in advance.
• Leads the cultural transformation through role modeling the guiding principles and engaging fellow colleagues to participate in and support the change process.
• Demonstrates a clear understanding, exhibits a positive and supportive attitude, and adheres to the requirements of the Compliance and Ethics Program, HIPAA Program, and Standards of Conduct.
• Effectively accomplishes work through others; inspires confidence, provides clear direction, communicates constructive feedback, provides on-the-job training; recognizes and resolves problems.
• Develops skills of other colleagues to promote professional development and to meet departmental and corporate objectives; plans and assigns work effectively and equitably.
• Identifies and demonstrates ability to work with internal and external customers with differing behavior styles. Stays focused on and discusses with others common goals of creating value for customers and completing work assignments. Listens to associates without biases. Resolves conflict in a way that utilizes the chain of command and allows the team to move forward.  Looks for strengths in self and others.

Additional Information: 

Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.

Access to and / or works with sensitive and / or confidential information.

Exhibit an understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: Bachelor’s degree in clinical field required (RN, BSN, BS Respiratory Care, BSMT, etc.); 

Experience: Minimum 5 years of clinical work experience with deep understanding of EMR utilization.

Skills and Abilities:

Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives. 

Advanced Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Routine Business Problems -- Problems encountered are routine, somewhat repetitive, and generally solved by following clear directions and procedures.

Job Specific Impact -- Decisions generally affect own job or assigned functional area.

Moderate Independent Judgement -- Results are defined; sets personal goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.

Moderate Planning / Organization -- Handle multiple tasks simultaneously with moderate complexity.

Experience with project implementations and upgrades involving multiple clinical areas, vendors, interfaces, troubleshooting, support required

Minimum overnight travel (up to 20%) by land and/or air.