AI Chat Product Management Trainee
$60k - $85k
Entry
Bachelor's, Master's
Cary, NC, USA
HybridHybrid remote setting; base location required in Cary, NC, and relocation is required for candidates outside the state.
ProductProduct Management
About the job
Requirements
- Be a recent graduate from a US university with a Bachelor of Science or Master of Science degree, or be within 1–2 years of graduation.
- Any major is welcome; preferred fields include Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design.
- Mandarin Chinese communication ability is required.
- Have a genuine interest in internet products, SaaS, or the tech industry and an intention to build a career in product management.
- Be sensitive to user experience and product details and evaluate why problems exist and how products can improve.
- Be curious about new technology and willing to learn continuously and move quickly.
- Be able to absorb new business contexts, product logic, and technical concepts.
- Break down complex problems, identify core issues, and form clear conclusions.
- Be comfortable grounding product decisions in data and user facts.
- Show ownership beyond assigned tasks and proactively drive resolution.
- Gather information, coordinate resources, and follow through when facing uncertainty.
- Be detail-oriented and balance execution speed with delivery quality.
- Have strong written and verbal English communication and clearly articulate ideas and product thinking.
- Build effective working relationships across engineering, design, and business teams.
- Be open to feedback and constructive and practical in discussions.
Responsibilities
- Review real conversations, identify where the AI misunderstands shoppers or gives incorrect answers, and work with engineering on fixes.
- Design how the AI handles common intents such as order status, returns, refunds, and product questions, including when to ask clarifying questions and when to hand off to a human agent.
- Work on how AI Chat uses order, tracking, returns, and policy data so answers are accurate and do not promise events that have not occurred.
- Track resolution rate, handoff rate, answer accuracy, and shopper satisfaction, and help build evaluation sets to assess quality before and after releases.
- Collect and analyze user feedback, customer requests, product data, and market information to identify product improvement opportunities.
- Participate in feature planning discussions, including ideation, user flows, and solution design.
- Under PM guidance, produce requirement documents, user flows, wireframes, functional specifications, and acceptance criteria.
- Track features from discovery through design, engineering, and launch, ensuring problems are clearly defined and solutions are delivered correctly.
- Monitor product data and user feedback after launch, surface issues, and propose further improvements.
- Join user interviews and feedback sessions with Shopify merchants and ecommerce brands.
- Track competitors in the product category and produce structured competitive analysis.
- Convert user insights and market signals into actionable product recommendations.
- Work with engineering, design, QA, operations, and customer success to drive high-quality product delivery.
- Track project progress proactively and flag issues early.
- Follow through on commitments and complete retrospectives after launch.
- Learn product planning, user research, data analysis, and project management through real work.
- Conduct retrospectives on shipped features and develop product judgment through iteration.
- Take on increasing responsibility over time, eventually owning a product module or workstream independently.
Desired Qualifications
- Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company.
- Hands-on experience building with large language models, including prompting, chatbots, or agents, or evaluating AI output.
- Experience in customer support, conversational design, or user experience research.
- Familiarity with ecommerce or Shopify stores.
About the company
CWILL provides software for online merchants to manage customer activity after a purchase and encourage repeat business. Its apps combine shipment tracking, returns and exchanges with product reviews, loyalty rewards, referral programs and email marketing. Store teams use the tools to send delivery updates, resolve return requests, collect customer feedback and coordinate campaigns, while a separate chatbot answers shopper questions using store information. Merchants install individual apps or connect several products, with paid subscriptions based on selected features and usage alongside free plans. The business began in 2014 as Channelwill and is headquartered in Cary, North Carolina.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Cary, NC
Founded
2014
Get referred to CWILL
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Simplify's Take
What believers are saying
- CWILL lists remote lead-product work in five US states, including North Carolina and California.
- CWILL's August 2026 loyalty rebrand recap confirms existing points, data and plans carried over without migration.
- CWILL AI Chat includes unlimited core replies, order tracking and multilingual support without a credit card.
What critics are saying
- CWILL's October 2026 DevOps/SRE listing requires bilingual Mandarin, narrowing eligibility for that engineering role.
- CWILL permits Hong Kong and Shenzhen affiliates to access personal data for technical, operational and customer support.
- CWILL's annual-plan customers must wait until their plan ends to downgrade to monthly billing.
What makes CWILL unique
- CWILL links review submissions to loyalty points, including text, photo and video reviews.
- CWILL splits product data-controller responsibilities between its US corporation and Hong Kong Channelwill entity.
- CWILL reserves custom tracking integrations and dedicated onboarding and customer-success managers for its Enterprise plan.
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Benefits
- Remote Work Options
- Hybrid Work Options
- Health Insurance
- Vision Insurance
- Paid Vacation
- Paid Holidays