Change Delivery Analyst II

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Summary:
*This role is in office 4 days a week.
Responsible for supporting the management and strategic evolution of Enterprise Operational Services’ (EOS) project pipeline. This includes ensuring EOS adherence to numerous change governance requirements via reporting, routine management, etc. Develops and maintains expertise and resources on Truist’s internal change governance processes/requirements to guide and support EOS project managers. Looks for and implements EOS change pipeline process improvement opportunities to enhance how Operations identifies, assesses, and delivers changes aligned with Truist’s strategy. May support recurring or ad hoc business management needs of senior leadership, including preparation/enhancement of Operations’ Monthly Business Review reporting or other collaborative/strategic planning needs.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.

• Serves as an individual contributor with ownership in the EOS project pipeline. Prepares for and facilitates project intake review calls.

• Maintains necessary project pipeline artifacts. Develops and maintains expertise/resources on Truist’s end-to-end change governance processes to guide and support EOS project manager adherence throughout the change lifecycle.

• Supports the set up/progression of new projects in necessary governance applications. May include leading the coordination of change risk assessments across risk SMEs.

• Creates and delivers reporting/presentations to project managers and various stakeholder groups, including senior Operations leadership. Ideates, proposes, and implements process improvements in the Operations change intake and management pipeline to enhance change governance, project delivery, and strategic effectiveness.

• As necessary, supports recurring or ad hoc business management needs of senior leadership, including preparation/enhancement of Operations’ Monthly Business Review reporting or other collaborative/strategic planning needs.

Qualifications

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    Bachelor’s degree in a business-related field, or equivalent education and related training
2.    3-5 years of experience in consulting, project management or process improvement related role.
3.    Advanced understanding of project management framework and demonstrated ability to implement medium scale initiatives.
4.    Strong organizational skills and attention to detail.
5.    Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership 
6.    Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure.
7.    Ability and willingness to learn and adapt as the needs of the job change
8.    Demonstrated proficiency in computer applications, such as Microsoft Office software products
9.    Ability to travel as needed, occasionally overnight

Preferred Qualifications:
1.    Five years of experience in the financial services industry or consulting
2.    Project Management Professional (PMP) Certification
3.    Advanced understanding of process improvement methodologies (e.g., Six Sigma) 
4.    Experience with Waterfall and Agile project management methodologies
5.    Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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