Front Office Manager

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go where opportunity is always on.

If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join the Ramada Shoal Bay team as the Front Office Manager today!

How You’ll Shine

The Front Office Manager will be responsible for supporting the General Manager in the daily operations of the front office, including support and training of the front office team. As the Front Office Manager, you will greet and welcome our guests and Owners to the hotel, provide hotel facilities and services information, advise on local attractions, activities, restaurants and ensure our guests' holiday expectations are exceeded.

This role will see you responsible for the daily operations of the front desk and Guest Experience Hosts.  Taking ownership and full responsibility for the check-in experience of Guests and Owners to the hotel. You will enhance the arrival and overall experience through superior customer service through creating personal and memorable moments, adding on our company vision of putting the world on vacation!  

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Subsidised private health cover*
• Birthday Leave

What You’ll Bring

To be successful in this role, you will be:

• A natural leader who can confidently make independent decisions, who has prior experience as a Supervisor or Manager in a Hotel
• Flexible to work a 7 day week roster including night shift, weekends and holidays - you will be required to work late night shifts. (Front desk is open 24 hours /7 days a week)
• Experience in leading a team, self motivated, results oriented and use initiative
• Be a real 'people person' and genuinely enjoy getting to know people
• Have a strong ability to build and develop positive relationships
• Have a passion for sales and delivering exceptional customer service
• Hirum Experience is preferable
• Responsible Service of Alcohol Certificate
• Full manual drivers licence
• First Aid certificate

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.