W

Wells Fargo

Diversified financial services: banking, lending, investments

Teller New Grad

Retail & Commercial BankingPosted on Nov 10
Full-timePhoenix, AZ, USANo salary listed

About the Job

Requirements

  • At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
  • Ability to work a schedule that includes Saturdays.
  • The position is not eligible for visa sponsorship.

Responsibilities

  • Accurately process transactions and engage customers to deliver a positive and reliable branch experience.
  • Process routine service transactions, including deposits, withdrawals, payments, and check cashing, with accuracy and attention to detail.
  • Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
  • Build relationships and actively listen to understand everyday financial needs, then connect customers to relevant information, services, digital tools, or bankers.
  • Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
  • Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
  • Use communication and active listening to clarify needs and provide clear solutions or next steps.
  • Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
  • Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
  • Follow applicable risk, compliance, and Wells Fargo policies and procedures; monitor and escalate issues and make sound risk decisions.

Desired Qualifications

  • Experience in customer-facing roles, with attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
  • Verbal communication and active listening skills to understand needs, ask effective questions, and explain solutions clearly.
  • Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
  • Cash-handling experience.
  • Ability to quickly build accuracy, confidence, and consistency in customer transactions.
  • Professional, integrity-driven approach focused on building trust through reliable service.
  • Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
  • Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
  • Collaboration and relationship-building skills to work effectively with branch teammates.
  • Ability to organize, adapt, and prioritize effectively in a dynamic, customer-focused environment.
  • Ability to resolve routine customer concerns with sound judgment and professionalism.
  • Military experience researching and assessing questions, processes, and procedures to recommend solutions.
  • Military experience tracking information in multiple computer systems with a high level of accuracy.
  • Military experience resolving complex issues through written or verbal communication, including supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions, and addressing other customer needs.
  • U.S. military service in the Army, Marine Corps, Navy, Air Force, Coast Guard, or Space Force.

About the Company

Wells Fargo

Diversified financial services: banking, lending, investments

Wells Fargo offers a broad set of financial services, including banking, mortgages, investing, credit cards, and wealth and business banking, to individuals, small businesses, and large corporations. Its products combine everyday banking with lending, investment products, and advisory services, accessible through branches, ATMs, and online or mobile platforms. The company earns mainly from interest on loans, banking fees, and commissions on investment products, supported by a large network and secure technology. Its goal is to help customers manage, preserve, and grow their money through trusted, accessible, and comprehensive financial solutions.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
1851

Recently Posted Jobs

Explore more opportunities at Wells Fargo

See more jobs