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DXC Technology

Global IT services for enterprise modernization

Technical Support Analyst

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeBrazilNo salary listed

About the Job

Requirements

  • A technical course or undergraduate degree in Information Technology, Networks, Information Systems, or a related area.
  • Experience in technical support or field support.
  • Experience in a medium- or large-sized corporate environment.
  • CompTIA A+ certification is required by the client, but may be completed after selection.
  • A valid Brazilian driver's license (Carteira Nacional de Habilitação).
  • Knowledge of computer assembly and maintenance.
  • Knowledge of desktop and notebook hardware.
  • Knowledge of the Windows environment and software.
  • Knowledge of office productivity software.
  • Knowledge of information security and data protection procedures.
  • Ability to follow technical procedures, service-level agreements, and escalation criteria.
  • Ability to prepare and update documentation, procedures, and knowledge articles.
  • Technical English sufficient to read procedures, systems, and error messages.
  • Ability to prioritize tickets according to impact, urgency, and service-level agreements.
  • Organization to handle incidents, requests, and project activities simultaneously.
  • Ability to meet deadlines and follow tickets through to completion.
  • Ability to identify when an issue should be escalated to another team.
  • Attention to the quality and accuracy of records.
  • Ability to work at different locations when needed.
  • Availability for travel and in-person service.
  • Ability to work autonomously while following established processes.
  • Good verbal and written communication in Portuguese.
  • Ability to explain technical topics in simple language.
  • Professional conduct when interacting with users, managers, and executives.
  • Proactivity in identifying and resolving problems.
  • Responsibility and commitment to results.
  • Organization and attention to detail.
  • Ability to work in a team.
  • Ability to learn new technologies and processes.
  • Ability to work under pressure and manage priorities.
  • Punctuality and reliability.
  • Respect for confidentiality and company policies.

Responsibilities

  • Provide in-person and remote support to end users.
  • Install, configure, maintain, and replace desktops and notebooks.
  • Diagnose and resolve hardware and software problems.
  • Support Windows 10 and Windows 11 operating systems.
  • Install and support Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
  • Configure user profiles, email, printers, and peripheral devices.
  • Provide basic support for corporate smartphones and tablets running Android and iOS.
  • Use Microsoft Intune, Autopilot, and SCCM.
  • Provide basic support for Active Directory and Microsoft Entra ID.
  • Support VPN, Wi-Fi, wired networks, and corporate connectivity.
  • Install and support printers, monitors, docking stations, headsets, and other peripherals.
  • Prepare, deliver, collect, and replace equipment.
  • Perform user onboarding and offboarding activities.
  • Maintain accurate information in the configuration management database (CMDB).
  • Use ticket management tools, preferably ServiceNow.
  • Record actions taken and supporting evidence in tickets.

Desired Qualifications

  • ITIL Foundation certification.
  • Fluent English.

About the Company

DXC Technology

Global IT services for enterprise modernization

DXC Technology provides IT services to large enterprises, helping them manage and modernize mission-critical systems. It offers consulting, system integration, and managed services that are typically delivered under long-term contracts. The core offering is the Enterprise Technology Stack, which modernizes IT infrastructure, optimizes data architectures, and ensures security and scalability across public, private, and hybrid cloud environments. By applying this stack, DXC helps clients run reliable and scalable IT operations while migrating workloads to the cloud and strengthening data governance. The company differentiates itself with a global reach, a large Fortune 500 client base, and a track record of long-term partnerships, coupled with commitments to sustainability and corporate responsibility. The goal is to be a trusted partner that enables enterprises to operate, secure, and evolve their IT environments efficiently and effectively.

Company size
10,001+
Company stage
IPO
Headquarters
McLean, VA
Founded
2017

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