Vice President 1 – Functional Management - RORC

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

You will be part of the Retail Operational Readiness Centre that supports Retail Operations with effective implementation of Technology changes, reviewing requirements from End User perspective and ensuring effective implementation with the help of testing, training and documentation.

Responsibilities:

• Lead, coordinate and manage user acceptance testing for retail banking applications

• Understand and analyze user requirement, review functional specification and plan the testing to formulate test strategies, scenarios and test cases and ensure adequate testing coverage

• Manage end to end testing ensuring quality test verification and documentation, defect reporting, issue resolution, and progress tracking in timely manner

• Support business/ operation users in operational readiness, pilot run, health check and project post implementation

• Responsible in developing system functionality and user training manual, target operating model and other relevant documentation where applicable

• Analyze and provide support/ relevant input on production issues and/ or customer complaints channeled via support staff/ helpdesk. 

• Participate in country and group level projects as assigned from time to time

• Identify and initiate improvements in the test processes and execution

• Ensure application parameters setup are carried out with proper control

• Provide in-depth training to new hire/existing staff on user acceptance testing management and production support

• Participate and assist in coordinating department disaster recovery and business continuity annual testing

• Assist department head in resolving audit findings in timely manner

• Perform ad hoc assignment/ tasks as assigned by department head from time to time

Requirements: 

• Bachelor’s Degree in Computer Science, Banking or equivalent 

• Minimum 5 years of experience in functional testing in retail banking domain, with strong knowledge of core banking systems and processes.

• Good understanding of retail banking products, operations, and transaction processing.

• Exposure to cards lifecycle, transaction processing, or card operations will be an added advantage.

• Good communication and interpersonal skills

• Able to work independently and as a team player

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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