Business Process Analyst

Who We Are

Join a team that puts its People First! First American's GO Title division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Supports operational performance through analysis, process improvement, and implementation of operational initiatives. Partners with Operations leadership and cross-functional teams to monitor performance, identify opportunities, improve processes, and support solutions that enhance operational efficiency, readiness, and informed decision-making. Serves as an operational subject matter resource across the organization.

HOW YOU’LL CONTRIBUTE

• Monitors operational quality, productivity, inventory, aging, turnaround times, and capacity to identify trends, risks, and opportunities.
• Supports capacity analysis and workforce planning to align operational resources with business needs.
• Provides operational insights, metrics, dashboards, and reporting to support leadership decision-making and performance management.
• Builds proactive relationships with Operations stakeholders and conducts recurring check-ins to identify and address emerging issues.
• Gathers stakeholder feedback, identifies recurring business and process gaps, and recommends operational, reporting, and workflow improvements.
• Analyzes workflows and identifies opportunities to improve productivity, efficiency, automation, and operational effectiveness.
• Supports implementation and operational readiness for new processes, systems, and improvements through cross functional coordination and adoption activities; measures outcomes to evaluate effectiveness and identify additional opportunities.
• Documents operational processes and maintains process guidance to support consistency, knowledge transfer, and sustained adoption of operational practices and capabilities.
• Serves as an operational subject matter expert for projects, pilots, Beta testing, user acceptance testing, and other business initiatives.
• Partners with Product, Technology, Project Management, Learning & Development, and Operations stakeholders to ensure solutions align with business requirements and operational needs.

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure  

• Bachelor’s degree or equivalent combination of education and experience
• 2+ years of related experience
• Experience supporting operational improvement initiatives

Knowledge, SKILLS, and Abilities (KSAs) 

• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems
• Proficient in Microsoft 365, Excel, Power BI/Domo (or similar reporting tools), and collaboration platforms
• Ability to adapt to change while maintaining operational continuity.
• Strong analytical, communication, facilitation, and problem-solving skills.

This position will be accepting applications on an ongoing basis until it is filled.

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Pay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.