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Marriott International

Manages and franchises hotels around the world

Hotelfach Apprentice

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeCologne, GermanyIn-person

About the Job

Requirements

  • You have completed school education.
  • You have sound basic knowledge of German and English.
  • Ideally, you have gained initial experience in gastronomy, hospitality, or the service industry through an internship or part-time job.
  • You have a charming, authentic, and warm demeanor, a neat appearance, and good verbal expression.
  • You value teamwork.
  • You have creativity and enthusiasm for the work and a strong orientation toward hosting guests.

Responsibilities

  • Welcome guests at reception, serve as their first contact for questions and requests, and offer recommendations.
  • Address guest complaints and pass them to the appropriate team or resolve them independently when given the opportunity.
  • Serve food and drinks in the bar, restaurant, and banquet areas.
  • Look after VIP guests in the Executive Lounge.
  • Prepare food and support the purchasing department with ordering and organizing goods.
  • Inspect rooms and public areas after cleaning to ensure they meet the hotel's standards.
  • Gain insight into Sales & Marketing, the Event Booking Center, and Event Management, and support customer events and promotional activities.
  • Check bookings and process invoices in accounting.
  • Operate the cash register system independently.
  • Work early and late shifts in the respective departments.
  • After training and under instructors' direction, lead individual shifts, for example in room service, at the bar, and in housekeeping.
  • Attend vocational school in Cologne on a block schedule.

Desired Qualifications

  • Initial experience in gastronomy, hospitality, or the service industry gained through an internship or part-time job.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size
10,001+
Company stage
IPO
Headquarters
Bethesda, MD
Founded
1927

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