IT Team Lead

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What we offer:

Group Summary:

Your Responsibilities

·    IT Operations and Executive Support: Ensure reliable site IT services, manage escalations, contribute directly to the support workload, and provide responsive assistance for senior leaders, critical meetings, and business-impacting events.

·    Senior Management Partnership:Act as the focal IT contact for site leadership. Meet regularly with senior management, including leaders through the Vice President level, to review priorities, risks, service performance, investments, and project status.

·    Engineering Collaboration:Partner with engineering management and technical teams to understand product-development, lab, validation, manufacturing, and business requirements and deliver secure, supportable solutions.

·    Team Leadership:Lead, coach, and develop the Michigan IT team; establish priorities, assign work, remove obstacles, and promote accountability, collaboration, and customer focus.

·    Hands-On Service Delivery:Operate as a working team lead by accepting assigned support tickets and operational tasks, completing hands-on technical work, maintaining clear ownership, and remaining personally accountable for resolution, documentation, communication, and closure.

·    Project Leadership:Lead local and global IT projects from initiation through operational handoff, managing scope, schedules, resources, stakeholders, vendors, risks, communications, and outcomes.

·    Strategy, Security, and Compliance:Maintain a Michigan IT roadmap aligned with business priorities, infrastructure lifecycle needs, global standards, cybersecurity controls, audit requirements, and budget planning.

·    Operational Service Delivery:Ensure reliable day-to-day IT operations and a high-quality user experience. Monitor service performance, manage escalations, coordinate incident response, and ensure effective after-hours support for business-critical events when required.

·    Cybersecurity, Compliance, and Risk:Promote adherence to security policies, standards, controls, and audit requirements. Identify site-level risks, coordinate remediation, and ensure local solutions align with global governance.

·    Global and Vendor Coordination:Represent Michigan within the global IT organization and coordinate with regional teams, service partners, and vendors to improve delivery, standardization, and value.

·    Continuous Improvement:Maintain essential documentation, monitor service performance, and drive improvements to reliability and user experience.

Who we are looking for

Technical Requirements

·    Enterprise Platforms and Endpoint Management: Strong hands-on experience supporting Windows client and server environments, Microsoft 365, Active Directory, Group Policy, identity and access management, endpoint configuration, patching, software deployment, and device lifecycle activities.

·    Network Infrastructure:Working knowledge of enterprise LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN, VLANs, routing, switching, firewall concepts, and network troubleshooting using appropriate diagnostic tools.

·    Cloud and Virtualization:Experience supporting Microsoft Azure services and virtualized infrastructure such as VMware or Hyper-V, including basic administration, monitoring, capacity awareness, backup, recovery, and escalation.

·    Cybersecurity and Compliance:Practical knowledge of endpoint protection, vulnerability remediation, privileged access, security monitoring, incident response, data protection, audit controls, and secure configuration standards.

·    IT Service Management:Experience working within an ITSM environment for incident, request, problem, change, asset, and configuration management, with disciplined ticket documentation, ownership, prioritization, communication, and closure.

·    Automation and Reporting: Ability to use PowerShell or comparable scripting and automation tools to improve support, administration, reporting, and repetitive operational processes. Working knowledge of Excel-based analysis and dashboard or monitoring tools is expected.

·    Engineering and Site Technology:Ability to support engineering labs, validation environments, specialized workstations, shared resources, audiovisual and conference-room technology, printers, and other site systems while coordinating with application, infrastructure, security, and vendor teams.

·    Technical Troubleshooting:Demonstrated ability to diagnose complex issues across endpoints, servers, networks, identity, applications, and collaboration services; identify business impact and root cause; implement or coordinate corrective action; and communicate status clearly.

·    Documentation and Standards:Ability to create and maintain accurate technical documentation, diagrams, inventories, support procedures, recovery instructions, knowledge articles, and project handoff materials aligned with enterprise standards.

Qualifications

·    Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field, or equivalent relevant experience.

·    Minimum of 5 years of progressive IT experience, including team leadership, supervisory responsibility, or a comparable lead role.

·    Demonstrated ability to combine team leadership with hands-on technical support, ticket ownership, task execution, customer communication, and end-to-end closure.

·    Demonstrated experience working with senior leaders, presenting executive-level updates, and managing business-impacting escalations.

·    Experience supporting engineering-intensive environments and collaborating with engineering management and technical teams.

·    Proven ability to lead cross-functional IT projects involving local and global teams, vendors, risks, and organizational change.

·    Strong leadership, communication, stakeholder-management, prioritization, and problem-solving skills.

·    Experience in automotive, electronics, engineering, manufacturing, or a global matrixed organization is preferred.

·    Relevant certifications such as ITIL, Microsoft, Cisco, CompTIA, or project-management credentials are preferred.

Working Conditions

·    Full-time, primarily site-based position in Southfield, Michigan, with regular presence at supported Michigan locations in Auburn Hills and Rochester Hills.

·    Periodic travel, participation in global meetings across time zones, and occasional after-hours availability for critical incidents and project implementations may be required.

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.