Full-Time

GTM Systems Operations Admin

Posted on 5/2/2024

Outreach

1,001-5,000 employees

Sales execution platform using AI automation

Data & Analytics

AI & Machine Learning

Mid

Seattle, WA, USA

Required Skills

Sales

Communications

Salesforce

JIRA

Marketing

Confluence

Requirements

2+ years in managing revenue technology systems
1-2 years of experience as a Salesforce Administrator
Salesforce Administrator certification is strongly preferred
Proficient with SOQL, Lightning, Visualforce, Triggers, Workflow Rules, and Process Builder
In-depth understanding of sales and marketing processes, revenue operations, and data management
Strong analytical skills
Manage time effectively and adapt quickly to changing priorities
Self-starter who seeks challenging assignment
Excellent written and verbal communication and presentation skills
Experience with Marketo, Full Circle, Jira, Confluence, CPQ, FinancialForce, and other Sales tools a plus

Responsibilities

Serve as an administrator and technical subject matter expert for projects and enhancements supporting Salesforce and other integrated systems
Support integrations with Salesforce including Outreach, LeanData, ZoomInfo, Full Circle, and other relevant platforms
Coordinate the evaluation, scope, and completion of new requests
Analyze system performance, identify bottlenecks, and implement improvements to enhance overall efficiency and effectiveness
Identify and recommend opportunities for system improvements and lead the evaluation of new technologies that align with organizational objectives
Ensure data integrity, security, and compliance within the Salesforce ecosystem
Work closely with the Revenue Operations team to streamline processes and workflows through these platforms to improve sales efficiency, data hygiene, and accuracy in reporting
Collaborate with IT and external vendors for system upgrades, troubleshooting, and resolving technical issues
Foster collaboration and communication among different departments to ensure a unified approach to revenue technology
Assist in training of new or more junior team members, and grow the Salesforce skill set across the team

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We’re dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don’t think you meet all of the requirements listed below. We don’t want a few lines in a job description to get between us and the opportunity to meet you.

About The Team

The GTM (Go-to-Market) Systems Operations team is focused on supporting and scaling Outreach’s full revenue funnel with scalable processes, role-based operational enablement, the right toolset and by providing relevant business insights. If you like a fast-paced environment and learning new things, please apply!

The Role

The GTM Systems Operations Admin assists in the implementation, optimization, and management of Salesforce, Outreach, LeanData, ZoomInfo, and other GTM technology systems within the organization. The individual in this position will collaborate with various teams to ensure seamless integration and utilization of these technologies to drive revenue growth and enhance business operations. The ideal candidate will leverage experience and deep knowledge of Salesforce to design creative solutions, be an analytical thinker and problem solver, have excellent communication skills and technical curiosity, thrive in a fast paced environment, have a strong desire for automation and continuous improvement, and partner with leadership to build systems and processes that support a high growth company.

We live and breathe automation, efficiency, and continuous improvement at Outreach. The GTM Systems Operations Admin will support the execution of day-to-day configuration and maintenance of our GTM systems, as well as continuously improving the platforms to enable our growth. You will work closely with the entire Revenue Operations team and stakeholders across Sales, Customer Success, Marketing, Finance, and Legal, to ensure core processes and systems continue to evolve and grow with Outreach.

Location: We’re looking to hire this position in Seattle, Atlanta or Remote. #LI-Hybrid #LI-Remote

Your Daily Adventures Will Include

Serve as an administrator and technical subject matter expert for projects and enhancements supporting Salesforce and other integrated systems
Support integrations with Salesforce including Outreach, LeanData, ZoomInfo, Full Circle, and other relevant platforms
Coordinate the evaluation, scope, and completion of new requests
Analyze system performance, identify bottlenecks, and implement improvements to enhance overall efficiency and effectiveness
Identify and recommend opportunities for system improvements and lead the evaluation of new technologies that align with organizational objectives
Ensure data integrity, security, and compliance within the Salesforce ecosystem
Work closely with the Revenue Operations team to streamline processes and workflows through these platforms to improve sales efficiency, data hygiene, and accuracy in reporting
Collaborate with IT and external vendors for system upgrades, troubleshooting, and resolving technical issues
Foster collaboration and communication among different departments to ensure a unified approach to revenue technology
Assist in training of new or more junior team members, and grow the Salesforce skill set across the team

Our Vision Of You

2+ years in managing revenue technology systems, preferably with expertise in Salesforce, Outreach, LeanData, ZoomInfo, or similar platforms
1-2 years of experience as a Salesforce Administrator & Salesforce Administrator certification is strongly preferred
Proficient with SOQL, Lightning, Visualforce, Triggers, Workflow Rules, and Process Builder, Apex experience is a plus
In-depth understanding of sales and marketing processes, revenue operations, and data management
Strong analytical skills with the ability to interpret complex data and generate actionable insights
Manage time effectively and adapt quickly to changing priorities
Self-starter who seeks challenging assignment
Excellent written and verbal communication and presentation skills
Experience with Marketo, Full Circle, Jira, Confluence, CPQ, FinancialForce, and other Sales tools a plus

The annual base salary range for this role is $60,000-$105,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the your skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.

#LI-SC1

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women’s Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military

• A parental leave program that includes not just extended time off but options for a paid night nurse, and a gradual return to work

• Infertility/ assisted reproductive services benefit

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Outreach

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Website

View Company Profile

Outreach is renowned for its comprehensive sales execution platform, integrating automation and artificial intelligence to boost go-to-market strategies. This platform, which supports over 5,500 companies including industry giants like Zoom and Siemens, offers robust sales engagement, revenue intelligence, and revenue operations services in one unified solution. The company fosters a collaborative and tech-savvy environment, empowering employees with cutting-edge tools and a culture centered on innovation and industry leadership.

Company Stage

Series G

Total Funding

$490.2M

Headquarters

Seattle, Washington

Founded

2014

Growth & Insights

Headcount

6 month growth

↓ -2%

1 year growth

↓ -13%

2 year growth

↓ -7%

Benefits

Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.

Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.

401k: A competitive plan to help you save for retirement.

Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.