In PersonOn-site in Dallas/Fort Worth, Texas; travel may be required.
IT OperationsNetwork Engineering & Administration
About the job
Requirements
Two to five years of directly related experience, ideally in a data center or similar operational environment.
Experience supporting and developing a team of technicians responsible for computer hardware maintenance and repair.
Experience or certifications with Fortinet products, including FortiGate and FortiSwitch, or transferable experience with Cisco Nexus and Firepower products.
Ability to travel and work flexible hours to support the organization.
Core network skills demonstrated by CCNA or equivalent.
Computer troubleshooting capabilities demonstrated by CompTIA A+ or equivalent.
Awareness of data center operations and associated components such as fiber optic, network switches, and power distribution units.
Awareness of safe work practices in a live data center environment, including electrical safety, working at height where applicable, and safe handling of rack-mounted equipment.
Strong written and oral communication skills and the ability to interact effectively with executive leadership, service providers, and other personnel.
Demonstrated troubleshooting and problem-solving skills.
Time management and multitasking skills, with a strong sense of urgency and ownership.
Organization, prioritization, critical thinking, and active listening skills.
Attention to detail and command of English grammar.
Responsibilities
Provide Tier 2 escalation support for complex cloud network incidents and resolve them within service-level agreement targets.
Monitor cloud network performance and availability, proactively identifying and addressing service degradations.
Troubleshoot switching, routing, firewall, and interconnect environments to restore services.
Lead technical investigations and contribute to root cause analysis for major or recurring incidents.
Execute and validate approved network changes in accordance with change management processes.
Support hybrid cloud connectivity, backbone services, and customer interconnections to maintain reliable service delivery.
Collaborate with Tier 3 engineers, vendors, carriers, and internal teams to resolve escalated infrastructure issues.
Maintain operational documentation, runbooks, and incident records.
Provide technical guidance and mentoring to Tier 1 staff and data center technicians.
Participate in on-call rotations and major incident response activities.
Desired Qualifications
Experience or certifications with Fortinet products, including FortiGate and FortiSwitch, are highly desirable; transferable skills from Cisco Nexus and Firepower products are encouraged.
Experience operating in a fast-paced growth environment.
Post-secondary education in a relevant field such as computer troubleshooting and repair is an asset.
Experience with data center operations and associated components such as fiber optic, network switches, and power distribution units is an asset.
IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada.
With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.
Responsibilities
The IOC Network Operations Specialistwill focus on the following as well as other job-related duties and/or projects as assigned.
Provide Tier 2 escalation support for complex cloud network incidents, ensuring timely resolution within SLA targets.
Monitor cloud network performance and availability, proactively identifying and addressing service degradations.
Perform advanced troubleshooting across switching, routing, firewall, and interconnect environments to restore services quickly.
Lead technical investigation and contribute to root cause analysis for major or recurring incidents.
Execute and validate approved network changes in accordance with change management processes.
Support hybrid cloud connectivity, backbone services, and customer interconnections to maintain reliable service delivery.
Collaborate with Tier 3 engineers, vendors, carriers, and internal teams to resolve escalated infrastructure issues.
Maintain accurate operational documentation, runbooks, and incident records to support IOC effectiveness.
Provide technical guidance and mentoring to Tier 1, DC Techs, enhancing IOC capability and knowledge depth.
Participate in on-call rotations and major incident response activities.
Requirements
Post-secondary education in a relevant field such as computer troubleshooting, and repair is considered an asset.
2- 5 years of directly related experience, ideally in data centers or similar operational environment.
Experience supporting and developing a team of technicians responsible for maintenance and repair of computer hardware.
Experience or certifications with Fortinet products, including FortiGate, and FortiSwitch, are highly desirable. Candidates with transferable skills from Cisco's Nexus and Firepower product line are encouraged to apply. Experience in a fast-paced growth environment.
Ability to travel and work flexible hours to support the organization.
Core network skills (CCNA or equivalent).
Computer troubleshooting capabilities (CompTIA A+ or equivalent).
Operations in a data centre environment and understanding of the associated components (fiber optic, network switches, PDU’s, etc) is an asset.
Awareness of safe work practices in a live data centre environment, including electrical safety, working at height where applicable, and safe handling of rack-mounted equipment.
Strong written and oral communication skills and the ability to interact effectively with executive leadership, service providers and various personnel.
Demonstrated trouble shooting and problem-solving skills.
Superior time management and multitasking skills with a strong sense of urgency and ownership.
High energy and confident individual with demonstrated organization, prioritization and critical thinking skills as well as proven active listening skills.
Superior attention to detail with an excellent command of English grammar as well as.
Benefits
At IREN, we offer a highly competitive compensation package that includes base salary, annual performance incentives, and opportunities to build long-term wealth through equity programs. These offerings are part of our broader total rewards package, thoughtfully designed to support your health, well-being, and long-term success.
Compensation
Actual compensation will be determined based on factors such as experience, qualifications, and market data for the region.
Total Compensation package may be inclusive of annual incentive bonus, equity (long-term incentive).
Health & Wellness
100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
Company-paid short-term and long-term disability insurance
Voluntary life, critical illness, and accident coverage available
Health Savings Accounts (HSA) – when combined with the High Deductible Health Plan
Employee Assistance Program and wellness resources
Retirement & Financial Wealth
401(k) retirement plan with company match
Access to financial planning and legal services
Time Off & Leave Programs
Paid Time Off (PTO) and paid holidays
Growth & Development
Internal skills training and advancement pathways
Professional development to support certifications, continuing education, or role related training
Community & Culture
Company events and team-building activities
We value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need!
IE US Operations Inc., the employing entity and proud member of the IREN group is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation.
IE US Operations, Inc. “IREN” participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.