Market Director Care Management

Where You’ll Work

CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.

Job Summary and Responsibilities

As our Market Director, Care Management, you will collaborate with Care Management leadership, system executive leadership, physicians, and staff to provide crucial oversight and management for all inpatient care management activities across your market.

Every day you will plan, organize, direct, and guide the Care Management team, ensuring safety, best practice, and high-quality standards of care are consistently maintained. You will also actively collaborate with hospital leaders, physicians, and staff on various improvement initiatives.

To be successful in this role, you will possess strong leadership, organizational, and communication skills, a deep understanding of inpatient care management, and a proven ability to drive quality and performance improvement initiatives within a complex healthcare market.

• Oversees the daily operations of the Care Coordination program, ensuring accountability, effectiveness, efficiency, and compliance with regulatory and accreditation agencies, including direct planning and implementation across the continuum of care.
• Serves as clinical advisor to care management across the continuum of care for all programs, including but not limited to, participation in program development, payer relations, facility relations; patient tracking across the continuum of care; decisions regarding alternatives to acute care which consider quality and financial factors.
• Analyzes data and develops strategies and action plans to address opportunities for improvement.
• Develops department and division strategies to ensure efficient operations and goal achievement.
• Maintains relationships with medical staff members, CNO, nurse VPs, Directors/managers, department managers and technical Directors to support intradepartmental goals and advice on activities pertaining to outcomes.
• Plans, organizes, directs and controls the operational activities of the Care Management department, assuming responsibility for quality and productivity.

Job Requirements

Required

• Bachelors Of Nursing, upon hire and
• 5 Years Leadership experience or
• Masters Of Nursing and, upon hire and
• 7 years administrative and healthcare system experience and seven years of clinical and care management experience. or
• Masters Other Masters degree in allied Health or business administration and, upon hire and
• administrative and healthcare system experience and seven years of clinical and care management experience.
• Registered Nurse: TN, upon hire and
• Accredited Case Manager, upon hire or
• Certified Case Manager, upon hire