Lloyds Bank

Retail and commercial banking services

Service Specialist

Customer SupportUpdated on Nov 14

Full-timeHyderabad, Telangana, IndiaNo salary listed

About the Job

Requirements

Ability to work independently while managing a wide range of customer inquiries and moderately complex issues.
Product knowledge and problem-solving skills for customer issue resolution.

Responsibilities

Monitor and analyse data as directed using budgeting systems and protocols.
Provide quality customer service by processing cases, handling complex queries, and investigating and resolving customer problems; identify customer-retention or business opportunities when appropriate.
Edit documents to fit organisational style guidelines and prepare information for publication using established procedures and standards.
Support and enable others to use existing data-management systems.
Develop personal capabilities through formal and informal training and coach others as required.
Identify shortcomings in existing processes, systems, and procedures, then use established change-management programmes to deliver prescribed outcomes or provide support services.
Review non-compliance issues within current compliance processes, systems, and procedures, and work with guidance to resolve ad hoc problems within the assigned unit or subdiscipline.
Help others use existing knowledge-management systems.
Navigate existing processes, procedures, and precedents to interpret data and identify possible answers.
Support prescribed product-development or engineering activities, such as analysing client situations and interpreting data, using existing procedures.
Support others by using strategic-planning systems and protocols.

End Date

Sunday 29 November 2026

We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

As a Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution.

Job Description

Monitors and analyses data as directed using budgeting systems and protocols.
Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
Edits documents to fit the organisation's style guidelines and prepares information for publication using established procedures and standards.
Supports and enables others to use and benefit from existing data management systems.
Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.
Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.
Helps others use and benefit from the existing knowledge management systems.
Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.
Supports others by performing prescribed product development/engineering activities (e.g., analysing client situations, interpreting data, etc.) using existing procedures.
Supports others by using strategic planning systems and protocols.

About the Company

Lloyds Bank

Retail and commercial banking services

Lloyds Bank is a major UK financial institution that provides a wide range of banking and financial services for personal and commercial customers. It serves individuals with current and savings accounts, mortgages, loans, credit cards, and investment products, and helps businesses with business loans, commercial mortgages, and other financial solutions. The bank earns most of its money from net interest income, the gap between interest on loans and deposits, and also collects fees for services such as overdrafts, international payments, and wealth management. Compared with competitors, it combines a large, established retail and commercial banking footprint in the UK with diversified income streams and a broad product set that supports both individuals and businesses. Its goal is to reliably deliver everyday banking, lending, and financial services to UK customers while maintaining profitability and supporting the needs of UK households and businesses.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1765

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