Front Desk Agent

Job Description

Position Summary
The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position reports to the Front Office Manager.

Job Posting Deadline
Applications for this position will be accepted until November 22, 2026.

Essential Job Functions/Key Job Responsibilities
•    Welcome guests upon their arrival and assign rooms
•    Provide summary of the hotel and the amenities offered to guests
•    Coordinate with other departments daily needs or special requirements for all hotel guests
•    Recommend restaurants and activities for guest’s ability/skill level and interest
•    Responsible for maintaining cash bank and for daily settling of cash bank
•    Accept reservations, changes, and cancellations.
•    Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
•    Comply with all policies of the hotels and Aspen One
•    Assist in emergency and security procedures as directed by management
•    Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
•    Other duties as assigned

Qualifications

Education & Experience Requirements
•    High School Diploma or high school equivalent preferred
•    1 year of customer or guest experience preferred
•    Previous front desk experience preferred

Knowledge, Skills & Abilities  
•    Basis knowledge of local mountain, town activities and events in the area
•    Basic industry terminology  
•    Knowledge of company policies and procedures 
•    Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly 
•    Active listening and interpersonal skills to personalize the guest experience 
•    Ability to act professional in a fast-paced environment 
•    Strong attention to detail 
•    Ability to work independently with minimal supervision 
•    Ability to work effectively in team settings, contributing positively to group dynamics

Additional Information

Work Environment & Physical Demands
•    Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
•    Regularly work indoors with no adverse conditions  
•    Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is classified as a regular part-time position eligible for the following benefits:
Enrollment dates differ across the various programs. 
•    Paid Time Off Programs
•    Employee Ski Pass
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster

Compensation: N/A to 22 (USD) (HOURLY)