Senior Manager - Automation & Analytics, D2D Software

Description

Amazon Leo is building a low Earth orbit satellite constellation to bring fast, affordable connectivity to customers around the world. Direct to Device (D2D) extends Leo to standard mobile phones and devices: a fully regenerative fifth-generation (5G) mobile base station on each satellite, delivering service to standard handsets through mobile network operators (MNOs). D2D Software builds the embedded software that flies, the cloud and ground software that runs the service, and the platform that connects them. Our target is under a day from a defect being found to the fix deployed across the entire constellation, achieved by automating everything that a person would otherwise do by hand.

This role leads automation and analytics in Software Delivery & Business Ops, reporting to the Director, Software Delivery & Business Ops. It owns dashboards, business-review tooling, workflow automation, and delivery and efficiency analytics; the analytics and science lead and the DevOps technical program manager, with supplier delivery for DevOps tools, report here. Before anything is handed on, the bar is: every review derived from the systems of record. It hands off to its customers as follows: dashboards and analytics to all teams.

What the team needs to achieve
• Every review derived from the systems of record.
• Hand-offs that meet their service level: dashboards and analytics to all teams.
• Measured, rising capability and efficiency of the team, with manual work falling release over release.

How the team is measured
• Business-review content derived from the systems of record.
• Human time to prepare a business review.
• Manual repeated work per release.
• DevOps milestones and service levels met.

Key job responsibilities
• Own dashboards, business-review tooling, workflow automation, and delivery and efficiency analytics; the analytics and science lead and the DevOps technical program manager, with supplier delivery for DevOps tools, report here.
• Meet the bar before every hand-off: every review derived from the systems of record.
• Work directly with engineers in the boundary teams as partners, through agreed contracts and service levels.
• Automate everything a person would otherwise do twice.
• Hire, coach, and grow a small team, with clear expectations and career development for every member.
• Set the strategy and mechanisms for this area across the organization, and remove the bottlenecks that slow teams down.
• Own supplier delivery for this area: schedules, service levels, and escalation.
• Identify and mitigate risks before they become roadblocks, and escalate serious risks to senior leaders early.


This role leads a small team of automation engineers, data and analytics specialists, and the DevOps technical program manager. The team builds the automation and analytics that let a lean function run a large organization: dashboards, business-review tooling, workflow automation, and delivery and efficiency analytics. Through the DevOps technical program manager it also owns the handovers, milestones, service levels, and supplier delivery for DevOps & Release. It matters because status must be derived from the systems of record, not gathered by people, and efficiency must be measured to improve. Without it, business reviews are assembled by hand, status is stale, and the organization cannot see where its time goes.

Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.


About the team
D2D Software is an evolving organization of many teams: Software Architecture & Specifications; Software Delivery & Business Ops; Software Integration, Verification & Reliability; DevOps & Release; Satellite Software Development; Ground Software Development; and Customer Software Engineering & Support. Each Director owns business outcomes: delivering the commitments, and the capability and efficiency of their teams. Teams work as internal customers and suppliers with agreed service levels, interfaces are agreed centrally while designs stay local, and engineers are expected to work directly with engineers across every boundary. Milestones are committed deadlines for delivery with quality, not gates to wait on, and every team runs on one toolchain and one system of record. Every measure is derived from the systems of record, never self-reported, and we improve release over release with a target of perfection.

Basic Qualifications

- Bachelor's degree in Engineering, Computer Science, or a related technical field
- 10+ years of technical program management experience, including experience managing managers, program managers or engineers
- Experience hiring and developing program managers and engineers, setting clear goals, and giving regular feedback and coaching
- Experience creating scalable program mechanisms and best practices that other teams adopt
- Experience presenting program strategy and decisions to senior leaders
- Experience leading where the problem and strategy are not defined, distinguishing one-way from two-way doors, and making trade-offs between opportunity, resources, and sustainability
- Experience building automation and analytics for delivery or operations, with engineers or analysts on the team
- Experience skill with data, queries, and workflow automation, and a background in software developmentExperience across the full software development lifecycle, having shipped software and maintained it in production

Preferred Qualifications

- Experience leading software engineers, analysts, or data scientists
- Experience measuring engineering efficiency and delivery predictability across many teams
- Program management for continuous integration and delivery platforms
- Experience managing managers or leading several teams
- Experience setting a multi-year direction for an area and designing the team structure and mechanisms to deliver it
- A record of writing clear narratives and running data-driven reviews

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.