*When I Work is a remote first company. We are open to hiring candidates in the continental US and Ontario, Canada. If an onsite location is important to you in your search, you are welcome to work from our Minneapolis HQ office.
Who We Are
We help hourly teams get shift done.
At When I Work, everything we do starts with a mission to make shift work awesome. We deliver on that mission by making every piece of hourly workforce management - scheduling, time tracking, shift trading, team messaging, and more - easy and straightforward for managers and employees alike.
The RevOps and Data team at When I Work is a group of inquisitive and driven individuals who love driving measurable impact through go-to-market strategy, revenue optimizations and solving complex business problems using data. We have built a best-in-class data environment and fuel insights throughout the organization on our product and customers. We work collaboratively together, invest in our processes and tooling, and move slow to move fast. We focus on projects that will have a big impact to the company and work to enable anyone to be a savvy data user.
What You’ll Do
As a Manager, Revenue Strategy and Operations, you oversee the team responsible for building, scaling, and optimizing revenue opportunities for SMB workplaces. You and your team manage go-to-market programs, processes, tools and systems that fuel our revenue generating teams to be at their best. You strategically align revenue generating activities throughout the customer journey across sales, marketing, customer success, product, and engineering teams. By leveraging experimentation, data, and optimization, you are able to determine the best audience and avenue to deliver our products to, ultimately resulting in revenue growth. In this role you will:
- Lead the RevOps team responsible for sales & marketing program design, reporting and insights, tools, processes, systems, and sales excellence. Oversee day to day team management including 1:1s, project scoping, prioritization, and coaching conversations
- Lead both strategic & operational projects to planning and implementation key components of GTM strategy
- Be the thought leader on program design leading the conversation around who, what, and how we sell including how we measure success and pivot as needed
- Represent RevOps across the business to ensure cross-functional stakeholders are well-supported, understand the priorities, and have the information they need on various revenue team initiatives in order to to meet and exceed When I Work goals
- Assist in the strategic planning process, working with revenue leaders and Finance on establishing goals and then forecasting & tracking impact for key GTM initiatives
- Partner with Sales team to create and implement training materials and processes to ensure adherence to best practices
- Enable the team to take full advantage of relevant tools and systems to facilitate lead flow and funnel management.
- Audit current GTM tools and implement new systems, processes, or tools needed to meet company objectives
- Live in the data, creating reports and analyses to provide actionable insight to various team members throughout When I Work. Monitor and report on funnel operations and performance, and ensure application of appropriate actions
Who You Are
You are an experienced revenue professional with strong knowledge of go-to-market operations and are excited to take on a new challenge at a fast-paced and growth stage business. You have a strong track record of driving superb performance in Sales and Marketing functions. You never stop asking why, constantly forming and testing hypotheses, making sure to validate assumptions with data while also navigating ambiguity when ideal data isn’t available. You have a keen business sense and are able to grasp the big picture along with the details and make sound recommendations to other leaders. You are insightful, resourceful, motivated, and find fulfillment by enabling others.
Experience and Skills Needed
- Minimum 5+ years relevant work experience including at least 2+ years in Revenue Operations or closely related teams ideally at a fast-paced, growth stage technology business
- Experience implementing and configuring GTM stacks (CRM, Marketing Automation, Sales, and Success tools such as Hubspot, Gong, and Zendesk) and business intelligence software
- Proven ability to engage across internal corporate functions (marketing, support, product, development and executive teams), earn trust, and advocate for revenue programs
- Data driven mindset with an ability to create reports and analyses and report on program performance.
- Excellent people management skills
- Bachelor degree required. Business or technical degree preferred.
What Would Be Awesome To Have
- Experience at a SaaS, Product Lead Growth organization
- B2B experience
- Human Capital Management or Workforce Management software experience
- Quota carrying experience in software or technology sales, SaaS implementation, mobile apps or cloud software
What’s In It For You
- Professional development allowance
- Paid parental leave
- Medical benefits - employee premiums paid 100% by When I Work
- Dental benefits- employee premiums paid 100% by When I Work
- Paid vacation and holidays
- Flexible work environment
- 401K Match
- Remote first culture including home office set-up stipend and ongoing telecommuter stipend
- Casual dress code
- Dynamic and dedicated team
We believe actions speak louder than words. Every encounter with our people and products should be memorable and helpful. Challenges are exciting, failure is how we learn, and we all have an entrepreneurial spirit. Building an inclusive and equitable workplace isn’t lip service. We invest our time and our money in organizations that are not only working to diversify the current jobscape, but also investing in the future of talent. We’re motivated by a strong, innovative, and passionate work culture and we’re constantly searching for ways to improve and get shift done.
Whether you’re a perfect match or not, if it sounds like a good fit, we encourage you to apply.
The tech industry is notorious for its lack of diverse representation, and we’re aware of the research showing that historically underrepresented groups are less likely to apply to a job if they don’t believe that they meet all of the criteria. Are you hesitant to submit an application because you’re not sure if you check every box? Apply anyway! We would love to hear from you and figure out what you can add to the culture here at When I Work.
We’d love to talk to you! Please submit the following to apply:
- Resume (including months/years of employment for each position).
- Cover letter including:
- an overview of your existing experience
- a convincing reason why you’d like to work at When I Work.
*Must already be authorized to work in the United States or Canada on a full-time basis for any employer.
