Rentals Supervisor

This is a seasonalposition;though there are opportunities to transition into other resort operations duringsummer operations.

ESSENTIAL DUTIES

• Lead, supervise, and support Rental & Demo employees during daily operations, providing clear direction and maintaining accountability for performance and guest service standards. 

• Assign and deploy employees based on business volume, operational needs, employee strengths, and guest flow to maximize productivity and minimize guest wait times. 

• Create a positive, inclusive, energetic, and team-focused work environment that encourages employee engagement and delivers a memorable guest experience. 

• Provide ongoing coaching, training, recognition, and performance feedback to employees and address performance or conduct concerns in accordance with company policies. 

• Identify and resolve employee concerns and operational challenges in a timely and professional manner, escalating issues when appropriate. 

• Support employee onboarding and ongoing training to ensure team members are knowledgeable and confident across their assigned areas of the operation. 

• Manage employee timekeeping and payroll processes accurately while monitoring labor expenses and adjusting staffing based on business demand. 

• Lead by example and maintain a visible presence throughout the operation, particularly during high-volume periods.

• Complete and oversee daily opening and closing procedures, ensuring the facility is clean, organized, properly stocked, secure, and prepared for operation.

• Coordinate with Tune & Repair and Ski Storage operations to maintain efficient workflow, equipment readiness, and consistent guest service across departments. 

• Respond quickly to changing business conditions, including high guest volume, equipment shortages, staffing challenges, weather impacts, and other operational needs.

• Maintain and reinforce a culture of exceptional guest service, ensuring employees provide friendly, knowledgeable, efficient, and solution-oriented assistance. 

• Actively monitor guest flow and wait times and make real-time staffing or process adjustments to improve throughput and the overall rental experience. 

• Handle escalated guest concerns professionally and work toward appropriate resolutions while supporting both the guest and the employee.

• Support other Rental, Demo, Tune & Repair, Ski Storage, Retail, or resort operations as business needs require. 

• Perform other job-related duties as assigned.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS 

• High School diploma or GED

• Minimum 2 years of management and/or supervisory experience in a high volume rental shop 

QUALIFICATIONS AND SKILLS

• Must be able to ski or walk to all locations

• Computer proficiency in sysmanager and Microsoft programs 

• Must be able to stand for entire shift

• Must be able to speak English, and enunciate clearly

• Must speak/hear clearly over telephone

• Accustomed to constant customer and staff contact

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position is required to work evenings, weekends and holidays while in operation, both indoors and outdoors

• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis

• Manual dexterity to operate a computer and other common office equipment on a constant basis

• Some basic mechanical and cash handling experience is desirable

• Ability to work for extended periods of time standing, bending, reaching, and speaking on a constant basis

• A positive attitude with strong guest services and communication skills a must

• Abides by all Crystal Mountain employment guidelines

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Crystal Mountain Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Crystal Mountain to be a positive influence on the transformation of the resort and its associated lines of business.

AN EQUAL OPPORTUNITY EMPLOYER