Senior Manager @ Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Senior Manager, Product Support to join our team. This is a Remote role, reporting to the Director of Product Support in the Federal and Public Sector Customer Services department. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. This role will lead a technical support team to resolve complex issues and manage escalations, contributing to process improvements that foster customer success, adoption, and continuous growth.

What you’ll do (Role Expectations)

Lead a technical support team of senior engineers, ensuring the resolution of complex technical issues related to Zscaler products
Manage and resolve case and account-level escalations, working with the support team and other stakeholders to address customer concerns and resolve support issues
Own and drive support process improvements, training programs, and initiatives resulting in operational efficiency

Who You Are (Success Profile)

You are a skilled leader with a passion for developing technical talent and fostering a high-performance team environment.
You possess exceptional communication and interpersonal skills, adept at managing customer escalations and stakeholder relationships with empathy and clarity.
You are data-driven, consistently focused on improving customer satisfaction (CSAT, NPS) and optimizing operational efficiency (TTR, Escalation Rate).
You thrive on resolving complex technical challenges, meticulously driving solutions for critical customer issues.
You are a proactive contributor, always looking for opportunities to enhance support processes and training programs to deliver maximum impact.

What We’re Looking for (Minimum Qualifications)

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
U.S. citizenship required for this position due to the nature of the customers assigned to this role
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent industry experience
7+ years of experience in technical support or a related field, including at least 3 years of management experience
Expertise in improving customer satisfaction (CSAT, NPS) and driving operational metrics (TTR, Escalation Rate), alongside strong leadership, communication skills, troubleshooting methodologies, and networking/cybersecurity concepts (e.g., SSL/TLS, HTTP, DNS, Firewall)

What Will Make You Stand Out (Preferred Qualifications)

Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
Comfort navigating dynamic environments and building paths through ambiguity to create meaningful outcomes
Demonstrated ownership mindset and dynamic range, seamlessly balancing high-level strategy with hands-on execution and high integrity
Collaborative, high-trust problem-solver and continuous learner dedicated to receiving feedback, empowering the team, and solving complex challenges with purpose

#LI-IA1 #LI-Remote

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$172,000—$215,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Base Pay Range 172000 - 215000 USD

About the company

Zscaler builds cloud security software for organizations that need to protect employees, applications and data across offices and remote locations. Its Zero Trust Exchange checks the identity and context of each connection, inspects traffic for threats and applies access rules set by security teams. Zscaler Internet Access protects web and cloud application traffic, while Zscaler Private Access connects authorized users to specific internal applications without a VPN. Organizations buy subscriptions priced primarily by the number of users and metered usage, with related support services included in the business. Zscaler was founded in 2007 and is headquartered in Santa Clara, California.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

San Jose, California

Founded

2007

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Simplify's Take

What believers are saying

Revenue kept growing: fiscal 2026 ended July 2026 delivered $3.35 billion, up 25% year over year.
Education costs qualify for reimbursement: eligible employees also receive access to personalized mentoring programs.
Enterprise reach is broad: Zscaler says more than half the Fortune 500 use its platform.

What critics are saying

Hybrid teams need office time: Zscaler plans three or more office days weekly under its current hybrid model.
Investment consumed cash: fiscal Q4 ended July 2026 generated $61 million free cash flow, down from $172 million.
Service credits create liability: customer contracts tie credits and refunds to platform availability and performance commitments.

What makes Zscaler unique

Inspection runs at substantial scale: Zscaler says it secures more than 750 billion transactions daily.
Experience monitoring accompanies security: ZDX correlates application, network and device health to diagnose poor user experiences.
Access controls extend on premises: ZPA Private Service Edge supports direct, least-privileged connections for local users.

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Benefits

Comprehensive health plans
Supportive parental & family leave
On-demand learning & development
Company-sponsored volunteering
Global tuition assistance program
Guilt-free paid time off

Growth & Insights and Company News

Headcount

6 month growth

-6%

1 year growth

-2%

2 year growth

-2%

ExecutiveGov

Oct 19th, 2026

Jon Steinbach joins DOW as strategic technical adviser to the CIO.

Jon Steinbach joins DOW as strategic technical adviser to the CIO. * Jon Steinbach will advise the DOW CIO on emerging technologies * Steinbach has served at the CIA, USSOCOM and the Marine Corps * He previously led VAR Technologies and founded StoneCreek Jon Steinbach, former CEO of VAR Technologies with over three decades of experience across the public and private sectors, has joined the Department of War as strategic technical adviser to the chief information officer. Table of Contents DOW CIO Kirsten Davies announced the appointment Friday, saying Steinbach's background in national security and private sector innovation will benefit both her team and the warfighters it serves. What will Steinbach do at DOW? In his new role, Steinbach will advise the CIO on emerging and next-generation technologies, as well as on complex matters where national security, technology and business intersect. Davies, a 2026 Wash100 awardee, said the appointment comes as her office works to speed up the delivery of new technologies to warfighters. "Jon's experience and the unique perspective he gained over more than three decades of work at the intersection of national security, special operations, intelligence, and private sector innovation will be a tremendous asset to the team and to our warfighters," added Davies. Who is Jon Steinbach? Jon Steinbach is a business executive and former national security official whose career spans over three decades of building teams, growing companies and supporting strategic and operational capabilities in government and industry, according to DOW. Before joining the department, he served as CEO of VAR Technologies. He also founded StoneCreek, a firm through which he counseled tech companies, private equity investors and executive leadership teams on growth strategy, value creation and market expansion. Earlier in his career, Steinbach held several positions at the CIA, U.S. Special Operations Command and U.S. Marine Corps. Steinbach said he aims to support the department's digital modernization push, expand its enterprise capabilities and strengthen collaboration with defense industrial base partners. "Maintaining our nation's strategic edge requires a digital foundation that is as agile and resilient as the forces we deploy," he noted. What other appointments & initiatives has the DOW CIO recently announced? The latest appointment follows Davies' earlier move to name Ryan McArthur, former chief technology officer for public sector at Zscaler, special adviser to the CIO for capability development and operational excellence, part of a broader set of leadership additions within the CIO office. In September, Davies issued an instruction establishing departmentwide policy for modernizing and managing software to speed up the delivery of warfighting capabilities, including the creation of the DOW Enterprise Digital Arsenal. In July, she set policy, responsibilities and procedures for IT category management across the department. In June, Davies directed the migration of combatant command common use IT services to the Defense Information Systems Agency, the department's single-service provider. Earlier in the year, she told lawmakers that DOW plans to consolidate enterprise IT and cyber programs under her authority to support warfighter readiness.

PR Newswire

Oct 15th, 2026

Pomerantz investigates Zscaler for possible securities fraud after shares fall 31.5% and 10%

Pomerantz LLP is investigating whether Zscaler (NASDAQ: ZS) and some of its officers or directors engaged in securities fraud or other unlawful business practices. The law firm urges affected investors to contact it. On May 26, 2026, Zscaler reported third-quarter fiscal 2026 results. Revenue and earnings beat expectations, but the company guided for current-quarter revenue of $875 million to $878 million, below the $879 million consensus. Its shares fell $58.19, or 31.52%, to $126.41 the next day. On September 24, 2026, Zscaler announced that chief revenue officer Mike Rich was leaving. The stock dropped $21.59, or 10.06%, to $193.05 on September 25.

Zscaler

Oct 14th, 2026

Introducing the modernized Client Connector UI.

Introducing the modernized Client Connector UI. > introducing the modernized Client Connector UI. Since the very beginning, the Zscaler Client Connector has been a cornerstone of the zero trust architecture that Zscaler, Inc. provide to customers. It's the endpoint agent that ensures user traffic flows through the Zero Trust Exchange for least-privileged access to any destination. By and large, customers have been very happy to use Client Connector and its breadth of innovative functionality. But Zscaler, Inc. has heard all of your feedback: the end user interface looked outdated, it felt complex and confusing, and it needed to accommodate your company's branding so that your users could know that it was deployed by your IT team. So, Zscaler, Inc. is excited to introduce the modernized Client Connector UI, delivering a cleaner, simpler, and more intuitive experience that is designed with your end users in mind. The new UI experience for Client Connector strips away the noise and minimizes the chances of end users getting confused. Instead of surfacing complex technical details by default, users now get instant, clear feedback on the status of their Zscaler services - all at a glance. But that doesn't mean that Zscaler, Inc. has taken anything away; users who need to dig into advanced details can still do so, and anyone who wants to fall back to the classic UI to troubleshoot an issue can still do that, too. Additionally, Zscaler, Inc. has added optional custom branding so that your organization can tailor Client Connector to match your internal applications and give employees a seamless, consistent experience across your entire tech stack. Alongside the new UI, Zscaler, Inc. is also introducing granular notification control - a long-requested capability that puts administrators in control of the notifications that their end users receive. Previously, notifications were categorized and controlled entirely by Zscaler, leaving customers unable to determine which alerts their end users would see and which they would not. Now, from a single admin portal, you can configure the visibility and persistence of each individual notification across solutions and across categories like service status, app update, and more. Not to mention, you can have different settings for each of the different supported operating systems. The result is far greater control over the experience in your specific environment, and dramatically reduced notification noise for end users. That means less friction for admins and better quality of life for users - and that's the power of the modernized Client Connector UI. If you're ready to explore the new, better-than-ever experience for Client Connector, reach out to your Zscaler account team and request access to the Client Connector 5.0 release. Was this post useful? Yes, very! Not really Disclaimer: This blog post has been created by Zscaler for informational purposes only and is provided "as is" without any guarantees of accuracy, completeness or reliability. Zscaler assumes no responsibility for any errors or omissions or for any actions taken based on the information provided. Any third-party websites or resources linked in this blog post are provided for convenience only, and Zscaler is not responsible for their content or practices. All content is subject to change without notice. By accessing this blog, you agree to these terms and acknowledge your sole responsibility to verify and use the information as appropriate for your needs.

Tech in Asia

Oct 13th, 2026

Zscaler previews Anthropic's Claude Mythos 5.1 in Endpoint AI Security tool

Zscaler, a US cloud cybersecurity company, said on October 12, 2026, that it is offering a limited preview of Anthropic's Claude Mythos 5.1 in its Endpoint AI Security product. The model is meant to help security teams analyse AI activity on managed employee devices and identify potential attack paths. Endpoint AI Security records AI agent activity and enforces policies, while Mythos powers Exploit Paths, a feature that connects evidence and identifies possible attack sequences. Security teams can then use endpoint controls to block risky commands or access to sensitive data. Deployment may raise workplace privacy and compliance questions. In the US, agencies have scrutinised AI-driven employee monitoring, and legal advisers have recommended clear notices and governance safeguards.

Yahoo Finance

Oct 12th, 2026

Zscaler stock jumps 56% in three months despite slower growth guidance

Zscaler shares have climbed 56% in three months, against a 2.8% gain for the S&P 500, though they remain down 26% over twelve months. The rise comes even as the cybersecurity company guided for slower growth. Sales grew 25% in fiscal Q4 2026. Management forecast fiscal 2027 revenue growth of 16.6% to 17.5%, and repeated that outlook at an Investor Day on October 6, 2026. Investors may be counting on Security for AI products, whose bookings rose more than 50% from the prior quarter. Management said guidance does not call out their contribution. Shares trade at 11.3 times sales, against 3.1 times for the S&P 500. Zscaler named a new chief revenue officer on September 24, 2026, and guided fiscal Q1 2027 revenue of $935 million to $939 million.