Front Office Manager

Job Description

THE MISSION?

Our customers and the reception team are in good hands with you 🤗. 

Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. 🌟

You recruit, train, lead & coordinate the Front Office team in addition to taking on many responsibilities. 📋👥

As head of department, you are the direct spokesperson and create the link ♾ between the staff, your team and Management. 🔗

You are in charge of managing & solving customer issues and complaints in order to retain our customers. 💬🛠️

Involved in the marketing of Mama services, you inspire the promotion of our shop (sale and merchandising of products) 🛍️, the restaurant🍽️ and our events. 🎉

The customer experience must be perfect ✨ and you guarantee it 🤜. 

Qualifications

MADE FOR YOU? ONLY IF…

• Your leadership is natural & effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you ✊! 

• You know how to identify talents and develop them; red chair and buzzer: it's your turn! 🛑💫 

• You know how to mobilize the necessary resources (Human, Financial & Administrative) to succeed in your mission. 

• You know how to drive sales, without turning into the Wolf of Wall Street 🤑💵. 

• With excellent customer relations, you never run out of resources when faced with a customer situation. 

• You know how to manage pressure and stress; Master Yoda taught you everything… 

• Confidentiality is important to you: what happens to Mama stays with Mama 🤐. 

• You know how to use the right tools to report to your management: your PowerPoint presentations and your Excel tables make people so jealous! 

• You get your hands dirty and think that leading by example is the key to success. 

• You know how to optimize sales and occupancy: 100% OBJECTIVE! 💯🤩 

• True teacher, you like to transmit your knowledge and develop the young Padawans into Jedi. 

YOUR LITTLE EXTRAS :

• For you The Shining is not only a horror movie but above all, a film about a hotel 😱🏨. 

• You are a real leader, and you know how to motivate your team! 

• You master Opera Cloud 

• Unbeatable at Monopoly you know how to put the right price at the right time 💸! 
• When you say you’ll deliver, you always follow through 🚀
• You take time to know your guests, creating lasting impressions 💬
• Your energy lifts everyone around you, making work a joy 😊

Additional Information

We’re sure you know the beat🎶:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.