Be available to work over the Christmas and New Year period.
Have the right to work in New Zealand.
Maintain professional personal presentation and a strong work ethic.
Work well within a team and build and maintain successful working relationships.
Demonstrate strong organisational skills and professionally prioritise conflicting tasks.
Have a strong guest service orientation.
Demonstrate initiative and flexibility.
Responsibilities
Assist with guest enquiries.
Ensure guest messages and dry cleaning are delivered in a timely manner.
Communicate any issues raised to the Duty Manager or Front Office Manager.
Assist the Front Desk during busy check-in and check-out periods to ensure guests receive good service.
Record all stored luggage in an orderly manner.
Keep the luggage storeroom tidy and accessible at all times.
Follow emergency procedures directed by the Duty Manager when an emergency arises.
Stay up to date on all room categories and amenities.
Conduct hotel security floor checks.
Regularly inspect the lobby and public areas to ensure hotel standards are maintained and the areas remain comfortable for guests, visitors, and employees.
Porter
Hind Management · Christchurch, New Zealand · Part-time · Posted 2026-10-06
Salary: unknown currency 52,000–52,000
Workplace: on_site
Department: NCA Front Office
Description
The Role | Te mahi
We are seeking a Porter to provide an exceptional level of service that exceeds expectations of our guests.
This is a part-time role with minimum 20 hours per week based at Novotel Christchurch Airport, weekend availability is required.
Responsibilities | Ngā haepapa
Assist with guest enquiries
Ensure guest messages, dry cleaning are delivered in a timely manner
Communicate with DM or FOM of any issue/s that are raised
Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
Record all luggage stored in an orderly manner
Keep the luggage store room tidy and accessible at all times
Follow any emergency procedures from DM when an emergency arises
Must be updated on the knowledge of all room categories and amenities
Hotel security floor checks
Regularly inspect the lobby and public areas to ensure that the standards of the hotel are maintained and comfortable for guests, visitors as well as employees.
Requirements
About you | Ko koe tenei
Commit to minimum of 20 hours per week
Ability to work shifts.
Full driver's license.
Professional personal presentation and a great work ethic.
Ability to work well within a team and build and maintain successful working relationships.
Excellent organisational skills, able to prioritise conflicting tasks professionally.
Strong guest service orientation.
Demonstrates initiative and flexibility.
Must be available to work over Christmas and New year period
Right to Work in NZ.
Benefits
We are all valued | He kura te tangata
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Meals on duty and uniform provided
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
Who We Are - Ko Wai Mātou
Here at Novotel Christchurch Airport, we have one passion, you! We care, we do the right thing and we work together. As a Novotel team member, you will demonstrate these values with your day-to-day actions, however great or small.
Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group. Hind Management operates award-winning hotels, restaurants, bars and spas across New Zealand. Manaakitanga is at the heart of everything we do, guiding our commitment to exceptional hospitality, sustainability, and caring for our people and planet.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. Awarded ‘ Inclusive Workplace’ at the 2026 Diversity Awards, our people love coming to work every day and we think you will too!
Nau mai, haere mai, tauti mai!
At Accor and Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.