WTW

Global risk management, insurance brokerage, consulting

Inplant – Seguros Beneficios

Customer SuccessPosted on Nov 13

Full-timeMiguel Hidalgo, Mexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

At least one year of experience in major medical expense insurance, including knowledge of general policy conditions and claims procedures.
Proficiency with Microsoft Office.
Customer-service orientation, negotiation skills, teamwork, and effective communication.

Responsibilities

Collect information about each service interaction.
Explain the benefits of the medical-expense policy in detail.
Provide personalized guidance to clients on using their medical-expense policy.
Accompany clients throughout the process when they use their medical-expense policy.
Assist with completing forms for reimbursement, scheduling, or hospital admission procedures.
Follow up on procedures in accordance with the service level established for the account.
Complete logs and reports.

El Rol
•    Recabar información de cada atención brindada
•    Explicación detallada sobre los beneficios de la póliza de gastos médicos
•    Orientación personalizada al cliente sobre el uso de su póliza de gastos médicos
•    Acompañamiento durante todo el proceso cuando se ocupa la póliza de gastos médicos
•    Apoyo en llenado de formatos para trámites de reembolso, programación o ingresos hospitalarios
•    Seguimiento puntual de los trámites, cumpliendo con el nivel de servicio establecido para la cuenta
•    Llenado de bitácoras y reportes

Los Requerimientos

•    Experiencia mínimo de 1 año en el área de gastos médicos mayores, conocimientos de condiciones generales y trámites de siniestros
•    Manejo de paquetería Microsoft Office
•    Actitud de servicio al cliente, habilidad de negociación, trabajo en equipo y comunicación efectiva

Igualdad de oportunidades en el empleo

About the Company

WTW

Global risk management, insurance brokerage, consulting

Willis Towers Watson provides risk management, advisory, and brokerage services to organizations worldwide. Its two segments are Risk & Broking, which identifies, quantifies, and places insurance coverage, and Health, Wealth & Career, which offers consulting, technology, and administration for health benefits, retirement plans, and talent programs. The company blends advisory services, technology platforms, and brokerage capabilities to deliver integrated risk and people solutions rather than relying on a single service line. Its goal is to help clients turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.

Company size: 10,001+
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1828

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