Full-Time

Senior Counsel

Privacy & Product

Confirmed live in the last 24 hours

Front

Front

201-500 employees

Communication hub for customer relationship management

Consulting
Enterprise Software

Senior

Chicago, IL, USA

Flexibility to work from home 3 days/week.

Category
Legal
Risk & Compliance
Legal & Compliance
Requirements
  • 6+ years of relevant legal experience with prior in-house experience preferred, although we will consider law firm practitioners.
  • Working knowledge of global data privacy laws required.
  • Experience at a b2b SaaS company required.
  • Expertise in commercial technology transactions, including B2B SaaS, direct, channel partnerships, and strategic transactions.
  • Strong understanding of the enterprise SaaS space, experience working with international sales teams, global commercial negotiation practices, and revenue recognition standards.
  • A passion for working at a technology company and ability to understand product development in conjunction with data protection regulations
  • Strong knowledge of US, European, and international privacy laws that pertain to Front’s business.
  • Excellent communication and collaboration skills.
  • Strong drafting skills with high attention to detail.
  • Familiarity with using contract lifecycle management systems
  • Proactive in driving enhancements of templates, forms, policies, and processes.
  • Committed to continuous improvement, scalability, and operational excellence.
Responsibilities
  • Lead and manage complex commercial transactions, including B2B SaaS and other commercial agreements (Master Services, Data Processing, Consulting, Professional Services, Reseller, NDA) with Front’s customers and vendors, direct and channel partnerships and strategic transactions.
  • Provide legal support for Front business partners (Sales, Marketing, IT, People, Engineering and Product teams) to further their business objectives. Possess a keen understanding of global commercial negotiation practices and provide sound business judgment and risk analysis.
  • Experience advising on data privacy, data protection and the legal and regulatory aspects of product development in the technology space (experience at a B2B SaaS company preferred).
  • Assist in building a privacy compliance program to ensure compliance with US, European, and other international privacy laws.
  • Utilize and implement a contract lifecycle management system to streamline contract processes.
  • Enhance templates, playbooks, forms, policies, and processes to simplify and expedite deals and product/service terms.
  • Provide strategic, creative and practical legal advice and continuously build a trusted partner relationship with clients.
  • Drive constant cross functional improvement, scalability, and operational excellence in contract negotiations, contract management and continued implementation of a privacy program.

Front is a communication hub that helps businesses improve customer relationships by providing tools for customer relationship management (CRM). It allows teams to respond to inquiries quickly while maintaining a personal touch, organizing messages from various channels, and facilitating collaboration. Unlike its competitors, Front focuses on efficient and human-like communication, making it suitable for diverse industries. The company's goal is to enhance customer experiences through streamlined communication, operating on a scalable subscription-based model.

Company Stage

Series D

Total Funding

$197.8M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

16%

1 year growth

21%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Front's recent Series D funding round, led by Salesforce, and its $1.7B valuation underscore its strong market position and growth potential.
  • The acquisition of Windsor.io positions Front to leverage AI-powered customer service, potentially revolutionizing the CRM landscape.
  • Front's public bug bounty program demonstrates a commitment to data security, which is crucial for maintaining client trust and satisfaction.

What critics are saying

  • The competitive CRM market requires Front to continuously innovate to maintain its edge over established players.
  • Integration challenges with industry-specific solutions like Tai's transport management system could pose operational risks.

What makes Front unique

  • Front's focus on maintaining a personal touch in customer interactions sets it apart from other CRM tools that may prioritize automation over human-like communication.
  • The integration with Tai's intelligent transport management system highlights Front's ability to seamlessly blend with industry-specific solutions, enhancing its value proposition.
  • Front's scalable subscription model allows it to cater to both small businesses and large enterprises, providing tailored solutions that meet diverse client needs.

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Benefits

Competitive compensation - We offer compensation that matches the top talent we hire

Healthcare - We take care of your premiums for medical, dental, and vision

Flexible PTO - Take time to recharge so you can bring your best self to work

401(K) - Invest in your future by saving for retirement

Parental leave - Paid time off for birthing and non-birthing parents alike

Volunteer time off - Take time to give back to our communities

Commuter benefits - Flexible options to make getting to work a little easier

Wellness benefits - We help you prioritize your physical and mental wellness