Head of Business Delivery - 12-Month FTC

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we're proud to be one of the world's leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we're there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world's best-known brands, including major airlines, travel companies, banks, credit card providers and retailers, to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world's leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. Together, we're redefining what it means to travel safely and with confidence. 

What you'll be doing:

In this role, you'll lead Delivery across EMEA, ensuring new partnerships, products, strategic business initiatives and IT projects are implemented successfully across the region. You'll provide leadership and oversight across a portfolio of complex implementations, working closely with Partnerships, Product, Technology and other business functions to turn commercial opportunities into well-governed, executable delivery plans.

• You'll lead and continue to evolve the Delivery framework across EMEA, driving a consistent, effective approach to implementing new partnerships and business initiatives.
• You'll own the business delivery process, ensuring appropriate project management methodology, governance and controls are embedded across implementations.
• You'll oversee a combined portfolio of business and technology projects, maintaining visibility across priorities, resources, timelines, dependencies, risks and key milestones, and applying the same governance and controls to both.
• You'll oversee the end-to-end implementation of new partnerships and initiatives, ensuring appropriate planning, scheduling, resource allocation, risk management and reporting.
• You'll partner closely with Partnerships and Product leadership to support the successful delivery of new partnership agreements, products and propositions.
• You'll ensure key implementation requirements are addressed, including due diligence, Data Protection Impact Assessments, IT security assessments, Standard Operating Procedures and legal contracting.
• You'll build strong relationships with internal and external stakeholders, balancing partner expectations with commercial, operational, governance and delivery requirements.
• You'll contribute your delivery expertise to new partnership opportunities and initial business assessments, helping the business understand implementation requirements, complexity, dependencies and risk.
• You'll provide clear visibility of delivery progress, risks and decisions to senior stakeholders, escalating issues and establishing appropriate mitigation plans when required.
• You'll lead and develop the Delivery capability across EMEA, continually improving processes, governance and ways of working based on lessons learned from previous implementations.

What skills and experience you'll bring on this journey:

• Significant experience in business delivery, implementation, programme management or a related delivery leadership role.
• Strong experience within the insurance industry, ideally involving partnership or deal implementation across multiple markets.

A proven track record of successfully delivering complex insurance partnerships, products or business implementations.

• Strong programme and project management capability, with experience using recognised methodologies such as PRINCE2 or Agile.
• Experience delivering IT projects, such as system implementations, integrations, or data and platform migrations, and working effectively with technical teams and suppliers.
• Experience overseeing multiple projects and workstreams simultaneously, including complex dependencies, risks and competing priorities.
• Strong commercial judgement and an understanding of how implementation requirements connect with partnership commitments and operational outcomes.
• Excellent senior stakeholder management skills, with the ability to establish credibility quickly, influence, negotiate and constructively challenge.
• Strong analytical and problem-solving skills, with the ability to bring structure and practical solutions to complex delivery challenges.
• Strong leadership capability, with experience providing direction, establishing accountability and developing delivery capability across teams.
• Experience working across multiple countries or markets within EMEA would be advantageous.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.  

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey. 

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period. 

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. 

Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Apply today and let’s go to great places together!