Duty Manager

Job Description

• Oversee daily hotel operations during assigned shifts, ensuring smooth and efficient coordination across all departments.

• Act as the management representative on duty, ensuring compliance with hotel policies, brand standards, and operational procedures.

• Monitor guest satisfaction and handle guest requests, feedback, and complaints promptly and professionally.

• Coordinate closely with Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments to ensure seamless service delivery.

• Conduct regular operational inspections to ensure that all guest-facing and back-of-house areas meet the required standards.

• Monitor VIP arrivals, special occasions, and individual guest preferences to deliver personalized and memorable experiences.

• Make timely and effective decisions when addressing operational challenges, service recovery situations, and unexpected incidents.

• Ensure accurate shift handovers and effective communication of operational updates, pending matters, and significant incidents.

• Support the implementation and continuous improvement of service standards, operating procedures, and guest experience initiatives.

• Monitor service quality and identify opportunities to improve operational efficiency and guest satisfaction.

• Support and guide operational teams, promoting teamwork, accountability, and a guest-centric service culture.

• Prepare and communicate relevant operational reports, ensuring that incidents and guest concerns are appropriately documented and followed up.

• Ensure compliance with health, safety, security, and emergency procedures throughout the property.

• Collaborate with the management team to maintain operational consistency and uphold Aliée Istanbul's luxury hospitality standards.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.

• Minimum 3 years of experience in hotel operations, preferably in a Duty Manager or supervisory role within a luxury hotel.

• Strong knowledge of hotel operations, guest relations, and interdepartmental coordination.

• Excellent leadership, communication, and problem-solving skills.

• Strong guest-oriented mindset with the ability to handle complaints and challenging situations professionally.

• Ability to make effective decisions under pressure and manage multiple priorities.

• Excellent command of English; additional languages are an advantage.

• Proficiency in hotel management systems and Microsoft Office applications.

• Flexibility to work shifts, including evenings, weekends, and public holidays.

Additional Information