Salary Range: 125000 to 150000 (Currency: USD) (Pay period: per-year-salary)

What you’ll do

• Onboard Accrue’s merchant partners and ensure they understand and see value in our business model
• Execute strategies to grow performance across diverse merchant portfolios by driving product, marketing, best practice, and adoption
• Partner with product and design to identify growth opportunities, develop solutions, execute and report on performance
• Develop a framework for retaining and engaging merchants
• Perform analysis and make recommendations on growth activities and opportunities for merchants
• Be the primary point of contact for merchant partners for reporting and performance needs
• Develop project-level KPIs and reporting processes to ensure ongoing optimization

What we’d love to see

• Bachelor’s degree with 5+ years of applicable experience, either within a Customer Success / Merchant Success capacity or as an Account Manager within the fintech or marketing/martech space
• Thrives in ambiguity, you are a self-starter who consistently re-evaluates your responsibilities and reprioritizes based on your assessment of what the company needs most
• Possesses excellent communication and interpersonal abilities, you have a proven capacity to influence and negotiate successfully with both internal and external stakeholders across various functions
• Acts as a creative problem solver, you play a key role in defining and driving the concept of customer success at Accrue. You are energized by the opportunity to explore new avenues and achieve revenue-generating results through innovative strategies
• Have an analytical mindset, you utilize data as a storytelling tool and easily distill data into actionable insights to enhance our strategies
• Highly resourceful, you get creative to find solutions and deliver results if you don’t know the answer
• Maintains a high level of organization and detail orientation, you have a system to clearly understand where projects are at and ensure nothing slips through the cracks
• Demonstrates clear communication, you effectively communicate with internal and external stakeholders to drive results

Benefits & perks

• Robust health benefits packages (3 of our 4 medical plans cost $0 for full family coverage)
• Company contributed 401k
• An empathetic team that values mental wellness and work/life balance
• A hybrid-friendly work environment with a brand new Union Square NYC office!
• Ground floor opportunity to bring a product to market that helps people in a way that doesn’t exist today