Assistant Director of Housekeeping

The Peninsula hotels is a division of The Hong Kong and Shanghai Hotels limited, operates twelve luxury hotels across Asia, Europe and USA. The Peninsula Hotels is a world class luxury hotel, offered luxurious personalized and high standards of hospitality. We committed to delivering sustainable luxury and positively impacting the local communities. Since opening in 2007, The Peninsula Tokyo has grown to 500+ employees representing 32 nationalities.

• Opportunity to utilize your operational skills and knowledge in Housekeeping to drive guest experience and satisfaction
• Ability to manage large housekeeping team with the focus on operation
• Report directly to Director of Housekeeping

Key Accountabilities:

• Ensure the ultimate comfort, cleanliness, safety for all the guests and achieve maximum efficiency and productivity of the hotel.
• Being point of contact in case of the absent of Director of Housekeeping
• Oversee monthly inventory counts of Operational Supplies, FF&E,  and Mini Bar items
• Report on monthly P&L analysis and explanation of all Housekeeping expenses
• Oversee and manage headcount and payroll expenses/overtime in accordance with budgetary guidelines and required service levels
• Ensure all the contracted suppliers such as laundry/uniform, room cleaning, public area cleaning, window cleaning etc deliver to contractual agreement this includes regular inspections, meetings, planning etc
• Create an environment of teamwork by encouraging harmony, cooperation, and communication
• Oversee the monthly rosters meeting timelines and ensure sufficient and effective manpower to cover the operation
• Plan the development of the staff for a further advancement in their hotel journey establishing a succession plan for key positions within the department

Requirements: 

• 2+ years in management roles or similar in Housekeeping department
• Financial and budget allocation management experiences
• People management and team building skills
• Business proficiency in both English and Japanese are mandatory

The Peninsula Tokyo​ 

Perfectly located opposite the Imperial Palace and just minutes from the shopping capital of Ginza, The Peninsula Tokyo offers guests breathtaking views of the city’s iconic skyline. As we continue to enhance both our service excellence and career opportunities, we increased our base salary remuneration by over 29% in 2024. Entry-level monthly base pay now starts at JPY 302,100 across all departments.