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Veterinary Emergency Group (VEG ER)

After-hours emergency veterinary care provider

Lead Emergency Veterinarian

Veterinary ProfessionalsConfirmed live in the last 24 hours
Full-timeSan Jose, CA, USANo salary listedIn-person

About the Job

Requirements

  • A DVM, VMD, or equivalent degree is required.
  • At least two years of emergency-room experience and critical case management are required.
  • Training in emergency surgery and endoscopy is required.
  • The role requires flexibility to work a combination of clinical and administrative shifts.
  • The role requires ensuring high customer satisfaction and hospital revenue production.
  • The role requires willingness to lead and support fellow doctors and perform administrative tasks during off hours, including responding to doctor callouts, addressing customer complaints, and scheduling.
  • The role requires willingness to work in a noisy environment with strong or unpleasant odors.
  • The role requires availability to work nights, weekends, and holidays on a rotating or as-needed basis according to hospital needs.
  • The role requires working effectively in a fast-paced environment with people from varied backgrounds and personality types.
  • The role calls for an empathetic, people-centric approach when supporting colleagues and understanding different perspectives.
  • The role calls for humility, including acknowledging mistakes, sharing credit, and recognizing team accomplishments.
  • The role calls for taking ownership of work, being accountable for outcomes, and remaining committed to long-term results.
  • The role calls for curiosity and ongoing learning and development.

Responsibilities

  • Work clinical shifts and perform responsibilities consistent with emergency doctors at the hospital.
  • Answer medical questions over the phone.
  • See patients promptly as part of VEG Triage and VEG Spikes, ensuring people see a doctor right away and allowing families to stay with their pets.
  • Diagnose each pet's condition and create a diagnostic and therapeutic plan.
  • Communicate diagnoses and treatment options directly with customers.
  • Provide appropriate treatments for each pet's specific condition.
  • Create and review medical records to ensure accuracy.
  • Explain the value of tests and treatments to customers and address their concerns.
  • Coach fellow doctors on medical excellence, doctoring the VEG Way, and providing a customer-focused experience.
  • Support fellow doctors through their assigned growth and development plans.
  • Assist the Medical Director when coverage is needed because of callouts or schedule changes.
  • Work as interim Medical Director when the current Medical Director is on leave or opening a new hospital.
  • Lead monthly doctor meetings and morbidity and mortality rounds with guidance from the Medical Director.
  • At teaching hospitals, when needed, own the New ER Doctor training program and perform all New ER Doctor Medical Director job duties.
  • Create doctor schedules, manage leave requests, and post schedules at least two months in advance.
  • Address customer complaints related to medical concerns.

Desired Qualifications

  • One year of leadership experience is preferred but not required.

About the Company

Veterinary Emergency Group (VEG ER)

After-hours emergency veterinary care provider

VEG ER provides after-hours emergency veterinary care, operating during nights, weekends, and holidays when ordinary animal hospitals are closed. It serves as an extension of primary veterinary practices, collaborating with regular veterinarians to ensure continuous, urgent care for pets. Pet owners access immediate emergency consultations, treatments, and procedures, with VEG ER handling high‑stress cases when regular clinics are unavailable. The service model centers on rapid response and close partnership with referring vets rather than standing alone, and revenue comes from fees for emergency consultations and procedures. The team is led by Dr. David Bessler, who aims to transform emergency veterinary medicine through a holistic and openly collaborative approach. The goal is to fill the after-hours care gap by providing reliable, high-quality emergency services that integrate with primary care providers.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$100M
Headquarters
White Plains, NY
Founded
2014

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