Host
About the job
- At least 6 months of guest-facing hospitality experience is preferred, such as host, concierge, reception, or similar experience.
- Polished communication, phone and email etiquette, and a professional demeanor are required.
- Comfort with reservation platforms and basic point-of-sale tools is required; Google Workspace familiarity is a plus.
- Strong organizational skills and the ability to multitask in a fast-paced environment are required.
- Reliable attendance and schedule flexibility for nights, weekends, and holidays are required.
- The ability to stand and walk for extended periods, up to 8 or more hours, is required.
- Frequent reaching and light lifting of up to 20–25 pounds are required.
- The ability to work in a fast-paced environment with variable noise and temperature is required.
- Slip-resistant footwear is required.
- Greet every guest warmly and maintain a professional presence at the host stand.
- Anticipate guest needs, including celebrations, accessibility, and special requests, and personalize the experience.
- Provide clear wait-time quotes and thoughtful alternatives while managing guest expectations empathetically.
- Manage reservations and waitlists using platforms such as Resy, SevenRooms, or TOCK to optimize seat utilization and guest pacing.
- Execute seating according to the floor plan and server rotation, coordinating with front-of-house leadership to balance sections.
- Monitor table status and turns, and promptly communicate delays or adjustments to guests and the team.
- Share details such as allergies, preferences, celebrations, and VIPs with servers, and update guest notes in the system.
- Address guest concerns or escalations calmly and engage a manager when needed.
- Maintain clear, courteous phone and email etiquette and capture detailed messages and leads.
- Keep the host stand, entry, menus, and signage organized and presentation-ready.
- Support lobby and door checks, coat check when applicable, restroom spot checks, and ADA accessibility.
- Assist with menu updates, collateral, and daily event signage.
- Use reservation and point-of-sale tools accurately to process confirmations, waitlist texts, and guest profiles.
- Support to-go and pickup coordination with the bar and kitchen when assigned, ensuring accurate handoffs.
- Follow Department of Health standards and allergy protocols, and uphold crowd-management and safe entry and exit procedures.
- Adhere to responsible alcohol-service policies, including identification checks for bar seating when applicable.
- Partner with servers, runners, bar staff, and management to protect ticket times and the guest experience.
- Participate in pre-shifts and training, and model company values, inclusivity, and professionalism.
- Google Workspace familiarity is a plus.
- Competitive hourly pay plus tips may be offered where applicable.
About the company
The Jose Andres Group runs a collection of high-end restaurants, including The Bazaar, where guests experience innovative dining led by James Beard Award–winning chef Jos Andrés. The Bazaar combines avant-garde dishes with theatrical presentations in a stylish, modern space designed by Philippe Starck. The restaurant showcases creative techniques—such as smoking cocktails and spherified items—within a lively, immersive setting. What sets it apart is the combination of a celebrity-led culinary team, chef-driven artistry, and a strong emphasis on experiential dining rather than just food, all within a distinctive, stylish venue. The goal is to provide memorable, magical dining experiences that push culinary boundaries and surprise guests with both taste and presentation.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
Auckland, New Zealand
Founded
2019
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Simplify's Take
What believers are saying
- W Nashville opened JAG venues in early 2026, expanding beyond core coastal markets.
- Bazaar House opens in 2027 with 67 rooms, private club, wellness, and retail.
- Delta's phased 2026 menu rollout extends José Andrés branding into premium airline cabins.
What critics are saying
- The Bazaar at Waldorf Astoria closed March 11, 2026, then became Bazaar Meat.
- California Prop 65 notices from May 8, 2026 target José Andrés Corporation shellfish products.
- Exiting CEO Sam Bakhshandehpour left in 2026, signaling leadership churn during expansion.
What makes Jose Andres Group unique
- José Andrés Group spans 40 restaurants plus World Central Kitchen’s global humanitarian halo.
- The Bazaar brand gives JAG high-end, theatrical dining across D.C., Las Vegas, and New York.
- Thor Equities partnership brings hotel development expertise to Bazaar House in Georgetown.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Pet Insurance
Flexible Work Hours
Tuition Reimbursement
Meal Benefits
Company News
The chef's 67-room The Bazaar House is scheduled to open in 2027, in the Georgetown neighborhood of Washington, D.C.