IT Project Manager - Business Analyst

About Us

Girl Scouts of the USA

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment. 

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork. 

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

The Technology Department is a critical driver and enabler for the Girl Scouts movement.  This is where technical expertise, such as application development, solutions architecture, data engineering and infrastructure support all reside to deliver the best experience for girls, volunteers, and supporters.  Directly tied into strategy and innovation, technology solutions crafted in partnership with councils and business partners range from proof of concepts to deployment of highly complex and critical systems.  We deliver technology expertise across all the disciplines and key business systems for the GSUSA application portfolio.  Come join the team and make an impact!  

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You Will

The IT Project Manager, Business Analyst plays a vital role in the Technology Project Management Organization (PMO), ensuring that the team is working effectively to deliver quality solutions that help the organization build resilient, best-in-class digital platforms, products and infrastructure. This position requires the planning and execution of development work while connecting and providing transparency to our business partners. The Technology Project Manager will manage Tech-related workstreams, facilitate and track dependencies between cross-functional teams to ensure the right features are delivered on time, in scope, and on budget and provide a consolidated view (dashboard) of all project deliverables. They partner with the business to gather and prioritize business requirements, advise on Tech-related solutions, translate business and customer requirements into functional and technical requirements, shape project success criteria around Tech-related workstreams and solutions, and ensure that key stakeholder satisfaction and business goals are met. They foster relationships with internal and external stakeholders to align at every touchpoint throughout the project lifecycle. They are responsible for working with Product Management and internal stakeholders to help define business requirements and scope and execution of deliverables while maintaining high visibility into the development process throughout the organization. 

While this role is remote, candidates must be able to work Eastern Time zone hours.

Essential Responsibilities

The IT Project Manager, Business Analyst will plan and manage multiple assigned projects to ensure adherence to budget, schedule, and scope to include:

• Work with business and product owners to scope functional and technical requirements, communicate to relevant stakeholders, and work with teams to deliver them in a successful and timely manager. Create executive level frameworks ,current state, future state roadmaps, process flows and documents to take users ‘on the journey’.
• Manage intra- and inter-team dependencies, highlight project blockers and risks and work with cross-functional teams to resolve them
• Partner with business owners, internal teams, and stakeholders to define the project success metrics and roadmap, develop implementation plans and milestones, and measure against metrics
• Effectively IT prioritize project deliverables. Direct and be accountable for Organizational change management within your program domain
• Establishe and implement project communication plans, providing status updates. Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Required Competencies

• Excellent ability to create and contribute to executive level and working frameworks on strategy, status updates and utilize required Project Management Tools. Ability to create process level roadmaps at both a detailed level and executive level.
• Excellent ability to create project plans from start defining clear goals, objectives and milestones working with the team in a fast-moving environment. Ability to use fit for purpose Project Management tools from both Waterfall and Agile Project Methodologies.
• Experience creating and maintaining technical architecture documentation
• Mindset of no task too small, ready to help, support as needed see and own tasks to completion
• Strong Leadership abilities.  Able to use influence management to inspire project team members
• Able to anticipate and remove impediments, provide escalation management and make tradeoffs by balancing business needs with technical constraints
• Ability to oversee planning of projects, programs, and initiatives ensuring consistency and compliance to company processes
• Will build a reputation as a trusted partner who understands the business and collaborates to deliver on commitments and drive business results 
• Must be able to work successfully within a milestone-driven environment utilizing standardized project management processes 
• Ability to help define and refine working processes in order to maximize efficiency in constantly evolving environments 
• Can create, track and allocate budgets used to prioritize programs and projects and manage resourcing for complete end-to-end planning 
• Ability to manage the collaboration of the IT PMO with Platform Engineering, Technical Operations, Customer, Applications, Procurement, Finance, Marketing and additional stakeholders. Develop solutions that are fit for purpose and achievable within the budget, scope, and on schedule 
• The ability to dynamically adapt to shifts in priorities and projects in an ambiguous environment, resolving contention and solving problems across technology and our business partners 
• Self-motivated with a strong desire to initiate and drive projects; ability to work independently and in a team 
• The ability to discuss technical issues, limitations, requirements, etc. in a way that is understandable to non-technical users 
• Effortless collaborator and expert communicator who can work well across and within cross functional teams 
• Experience project managing applications and architecture across a wide variety of platforms such as Customer Applications, Infrastructure, Security, Platform Engineering.
• Preferred experience with agile, design thinking, strategy frameworks in application development and technical architecture
• Able to lead Agile ceremonies such as daily stand-ups, Sprint Planning, Sprint Reviews and Sprint Retrospectives 
• The ability to manage multiple tasks simultaneously and work under time pressures 
• Experience managing external vendors and partners 
• Excellent written/verbal communication, presentation, and listening skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences 

Required Technical Skills

• Familiarity with Jira, Confluence, Wrike, MS Teams and other related project management and collaboration tools 
• Competency in PowerPoint or similar presentation software
• Competency in Microsoft Excel or similar software
• Competency in Microsoft Power BI or similar software
• Office 365 or similar suites

You Need

• Bachelor’s degree or equivalent experience
• Minimum of five (5) years’ work experience, with at least three (3) years of direct project management experience

Preferred Certifications Requirements:

• PMP
• Certification in agile (CSM)

SALARY RANGE: $70,000 - $120,000

This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.

What We Offer: 

Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes: 

Paid Time Off:  

GSUSA offers 20+ days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.

Other Benefits: 

• Medical and Behavioral Health Coverage 
  • Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. 
  • Both plans include GSUSA partial subsidy of premium costs
  • Dental and vision coverage 

• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts 
• Company-paid life insurance 
• Flexible work arrangements 
• 12 weeks of paid parental leave 
• 401(K) with company match 
• Sick leave 
• Short- and Long-Term Disability for salary continuation 
• Health and Wellness Classes and Activities throughout the year 

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

WORK ENVIRONMENT: This job is remote 

POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday. Occasional evening and weekend work may be required as job duties demand. 

AAP/EEO Statement: GSUSA is an equal employment opportunity employer.