Senior Customer Success Manager
West
Updated on 2/22/2024
Vercel

201-500 employees

Cloud platform for frontend development and deployment
Company Overview
Vercel, a San Francisco-based company, offers a comprehensive toolkit for web development, including automatic API handling, built-in image and performance optimizations, and seamless integration with GitHub, GitLab, and Bitbucket. As creators and maintainers of Next.js, a widely-used React framework, they provide a fully-managed, highly-optimized platform that supports major companies like Under Armour, Nintendo, and The Washington Post in building user-friendly web experiences. Vercel's commitment to speed and SEO, coupled with its collaborative approach to frontend development, positions it as a leader in the industry.
B2B

Company Stage

Series D

Total Funding

$313M

Founded

2015

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

4%

1 year growth

10%

2 year growth

101%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
React.js
Vercel
Next.js
Web Development
Business Strategy
CategoriesNew
Software Engineering
Requirements
  • 5+ years of professional experience in B2B / SaaS
  • Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products
  • Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level
  • Knowledge of CI/CD, deployment pipeline, and the SDLC process
  • Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work
Responsibilities
  • Manage a portfolio of Enterprise customers
  • Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy
  • Drive incremental value by leading the customer through training and adoption of Vercel's best practices
  • Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model
  • Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties
  • Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for you book of business
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
  • Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors
  • Build and maintain account plans, including organization mapping and opportunity whitespace
  • Act as the Voice of the Customer to align our resources and efforts to improve the customer experience
  • Partner with the Sales team to help identify and raise expansion opportunities
Desired Qualifications
  • Have devised and put in motion growth and activation strategies
  • Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js, Express etc
  • Can demonstrate an understanding of a CDN and/or Proxy
  • Understand well, and can communicate clearly about DNS
  • Have experience working with Enterprise applications at global scale
  • Have previously worked at a high growth SaaS company