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Robert Bosch Venture Capital

Venture capital funding deep tech startups

Technical Customer Care Specialist

Customer SupportConfirmed live in the last 24 hours
Full-timeWernau, GermanyNo salary listed

About the Job

Requirements

  • Completed training as a heating master craftsperson, heating technician, or comparable qualification.
  • Technically sound knowledge of heat pumps; gas and oil condensing and heating-value technology; solar systems; controlled residential ventilation; heating controls; complex system and hydraulic diagrams; and connectivity solutions.
  • Several years of practical experience in service, customer service, and/or technical consulting with the listed products.
  • Proficiency with Microsoft Office and the SAP CRM system.
  • Ability to explain complex matters clearly and act in a solution-oriented manner while maintaining composure in challenging situations.
  • Confident professional presence and ability to work as part of a team.
  • Business-fluent German, spoken and written.

Responsibilities

  • Handle customer complaints and inquiries concerning technically and legally complex system situations professionally and with a solution-oriented approach.
  • Make independent decisions on customer matters and process product exchanges and product buybacks in close coordination with customer service and sales.
  • Communicate with customers by phone and in writing, provide service-oriented support, and strengthen long-term customer relationships.
  • Work closely with sales, customer service, and central departments to understand cross-functional relationships and processes and actively help shape them.
  • Take on special assignments, including process-optimization projects and explaining technical matters to employees.

About the Company

Robert Bosch Venture Capital

Venture capital funding deep tech startups

RBVC (Robert Bosch Venture Capital) is a global venture capital firm that backs early-stage deep tech startups in areas like energy efficiency, medical devices, and virtual/augmented reality. It supports companies with funding and access to Bosch’s network and resources to help them scale and bring innovations to market. Unlike traditional VCs, RBVC may purchase solutions for a proof-of-concept while allowing startups to keep their intellectual property, which speeds up development and lowers upfront costs. The firm earns money through equity investments and the eventual success of its portfolio. RBVC’s goal is to accelerate technological advances across multiple industries by connecting startups with Bosch’s ecosystem, customers (from medical centers to data centers), and global reach.

Company size
201-500
Company stage
Not listed
Total funding
$3.8B
Headquarters
Frankfurt, Germany
Founded
2007

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