Technical Customer Care Specialist
About the job
- Completed training as a heating master craftsperson, heating technician, or comparable qualification.
- Technically sound knowledge of heat pumps; gas and oil condensing and heating-value technology; solar systems; controlled residential ventilation; heating controls; complex system and hydraulic diagrams; and connectivity solutions.
- Several years of practical experience in service, customer service, and/or technical consulting with the listed products.
- Proficiency with Microsoft Office and the SAP CRM system.
- Ability to explain complex matters clearly and act in a solution-oriented manner while maintaining composure in challenging situations.
- Confident professional presence and ability to work as part of a team.
- Business-fluent German, spoken and written.
- Handle customer complaints and inquiries concerning technically and legally complex system situations professionally and with a solution-oriented approach.
- Make independent decisions on customer matters and process product exchanges and product buybacks in close coordination with customer service and sales.
- Communicate with customers by phone and in writing, provide service-oriented support, and strengthen long-term customer relationships.
- Work closely with sales, customer service, and central departments to understand cross-functional relationships and processes and actively help shape them.
- Take on special assignments, including process-optimization projects and explaining technical matters to employees.
About the company
RBVC (Robert Bosch Venture Capital) is a global venture capital firm that backs early-stage deep tech startups in areas like energy efficiency, medical devices, and virtual/augmented reality. It supports companies with funding and access to Bosch’s network and resources to help them scale and bring innovations to market. Unlike traditional VCs, RBVC may purchase solutions for a proof-of-concept while allowing startups to keep their intellectual property, which speeds up development and lowers upfront costs. The firm earns money through equity investments and the eventual success of its portfolio. RBVC’s goal is to accelerate technological advances across multiple industries by connecting startups with Bosch’s ecosystem, customers (from medical centers to data centers), and global reach.
Company Size
201-500
Company Stage
N/A
Total Funding
$3.8B
Headquarters
Frankfurt, Germany
Founded
2007
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Simplify's Take
What believers are saying
- Quantum Motion raised $160 million in May 2026 with Bosch Ventures participating.
- Qdrant closed a $50 million Series B in March 2026, signaling strong AI infrastructure demand.
- Nauta named Bosch Ventures a lead investor in August 2026, expanding industrial AI reach.
What critics are saying
- Bosch Mobility announced 13,000 cuts in 2025 and more restructurings through 2027.
- Bosch closed France's Moulins-Yzeure plant in 2026, showing pressure on industrial cash generation.
- If Bosch's margin recovery fails, corporate venture budgets face direct contraction by 2027.
What makes Robert Bosch Venture Capital unique
- Bosch Ventures launched Fund VI in May 2025, committing about €250 million globally.
- It buys Bosch proof-of-concept access while startups keep IP, accelerating enterprise adoption.
- Its portfolio spans mobility, AI, quantum, and energy, with 60-plus active investments.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Parental Leave
- Wellness Program