Renmoney

Fintech offering loans, savings, and investments

Digital Collections Manager

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeLagos, NigeriaNo salary listed

About the Job

Requirements

A bachelor's degree in Finance, Business Administration, Economics, or a related field is required.
At least 5 years of experience in collections or credit recovery, including at least 2 years in a digital lending or fintech environment, is required.
Strong leadership and team management skills are required.
Proficiency with digital collection tools, customer relationship management tools, and Excel or data analytics platforms is required.
Excellent communication, negotiation, and customer service skills are required.
Familiarity with local financial regulations and microfinance operations is required.

Responsibilities

Develop and implement efficient loan collection strategies tailored to a digital lending environment.
Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior.
Design and monitor automated workflows and digital touchpoints, including SMS, email, and app notifications, for collections.
Supervise and coach collections officers and agents to meet collections targets.
Monitor team performance and provide regular feedback and training.
Use technology, including customer relationship management tools, artificial intelligence, and analytics platforms, to track loan delinquencies and optimize collection efficiency.
Collaborate with product, technology, and data teams to continuously refine collections processes.
Handle escalated customer issues with professionalism and tact.
Develop user-friendly repayment plans and negotiate settlements where appropriate.
Maintain accurate records of interactions, payments, and commitments.
Ensure compliance with regulatory requirements and internal policies.
Provide regular reports and insights to management on portfolio performance, trends, and risks.

Desired Qualifications

Experience with loan management systems and digital banking platforms.
Certification in credit management or debt recovery.
Excellent skills in Microsoft Office.

Digital Collections Manager

Renmoney · Ikoyi, Nigeria (Hybrid) · Full-time · Posted 2025-05-09

Workplace: hybrid

Department: Credit Risk

Description

Strategy & Execution:
Develop and implement efficient loan collection strategies tailored to a digital lending environment.
Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior.
Design and monitor automated workflows and digital touchpoints (e.g., SMS, email, app notifications) for collections.
Team Management:
Supervise and coach collections officers and agents to meet collections targets.
Monitor team performance and provide regular feedback and training.
Process Optimization:
Leverage technology, including CRM tools, AI, and analytics platforms to track loan delinquencies and optimize collection efficiency.
Collaborate with product, tech, and data teams to continuously refine collections processes.
Customer Engagement:
Handle escalated customer issues with professionalism and tact.
Develop user-friendly repayment plans and negotiate settlements where appropriate.
Reporting & Compliance:
Maintain accurate records of interactions, payments, and commitments.
Ensure compliance with regulatory requirements and internal policies.
Provide regular reports and insights to management on portfolio performance, trends, and risks.

Requirements

Bachelor’s degree in Finance, Business Administration, Economics, or related field.
Minimum 5 years of experience in collections or credit recovery, with at least 2 in a digital lending or fintech environment.
Strong leadership and team management skills.
Proficient in the use of digital collection tools, CRMs, and Excel/data analytics platforms.
Excellent communication, negotiation, and customer service skills.
Familiarity with local financial regulations and microfinance operations.

Preferred Qualifications:

Experience with loan management systems (LMS) and digital banking platforms.
Certification in credit management or debt recovery.
Excellent skills in Microsoft office

Benefits

You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

Apply

Apply at Renmoney

About the Company

Renmoney

Fintech offering loans, savings, and investments

Renmoney provides personal and business financial products, including loans, savings, and investments, designed to be simple, useful, and accessible. It uses data-driven insights to understand customers and tailor offerings to individual needs, enabling convenient loans to help people do more today, savings plans to stay on track with goals, and investments to grow money over time. The company differentiates itself by focusing on making finance easy and available to a broad audience, rather than restricting access, and by combining a flexible hybrid work model with customer-centric product design. Its goal is to help people manage money more effectively and reach their financial objectives.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Lagos, Nigeria
Founded: 2012

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