Volunteer Services Coordinator

Job Category:

Administrative & Clerical

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Volunteer Services Coordinator is responsible for providing coordination, oversight and scheduling for volunteer services and auxiliary programs within the hospital campus, outlying NGHS facilities and NGHS community partners. Responsible for coordinating the utilization of adult, college, and teen volunteers effectively on a daily basis.  Assist with coordination of Auxiliary/Volunteer Services Programs including, however not limited to the Auxiliary Teen Volunteer Program, Marketplace, Love Light, The Window Shops, special project requests to ensure successful operations of the Volunteer Services Department and The Health System Auxiliary  

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements:

• Minimum Experience: Three (3) years experience within volunteer services coordination or a related field in a large organization. Previous experience coordinating small or large group functions, special events

• Other: Proficiency in Microsoft Word, Excel, and PowerPoint

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements: Bachelors Degree in Human Resource Management, non profit administration, public relations or related field

• Preferred Experience:

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Excellent customer service, human resources and project coordination skills

• Highly detailed and organized

• Excellent technology skills. Proficient in Word, PowerPoint, Excel, Volgistics

• Excellent judgment and decision-making skills

• Demonstrates flexibility and a willing attitude helping to create a pleasant team environment

• Demonstrates a respect for all staff, volunteers, Auxiliary members and community friends of the Health System Auxiliary and NGHS

Essential Tasks and Responsibilities

• Responsible for coordination and supervision of Health System volunteers within hospital campus and outlying facilities, in conjunction with staff, to ensure that adequate coverage is provided and that talents and abilities of volunteers are being utilized to benefit NGHS. Provides on-going effective verbal and written communication, guidance and recognition to volunteers.

• Assist with conducting interviews, screening, orientation, training of adult, college and teen volunteers as determined by the Manager and Director, Volunteer Services.

• Assists Manager and  Director with evaluation of new volunteer service requests following NGHS policy guidelines and supports in recruitment of volunteers.

• Evaluating feedback from the volunteer and the training period of the volunteer, places volunteer in a service area that best utilizes the interests and abilities of the volunteer and that meets a specified need in an appropriately identified service area.

• Coordinates with Manager, Director in evaluation of special project requests for volunteers to complete short term projects and community projects working with requesting department and enlisting volunteers.

• Schedules service area training of new volunteers with a designated trainer according to guidelines of department and documents to meet DNV guidelines, providing volunteers with service description, guidance and on-going support to ensure effective utilization.

• Schedules volunteer replacement as possible to assure adequate coverage in volunteer service areas. 

• Responsible for effective coordination of the Teen and College Volunteer Programs in conjunction with Auxiliary Committee leadership, Manager, Director and department representatives throughout NGHS.  Assists with the interviewing and placement of  teens and college students to ensure that volunteers are productive and have the opportunity to explore healthcare careers throughout NGHS.

• Coordinates with Manager, Director, Auxiliary Committee leaders in maintaining guidelines for teen and college volunteers.

• Interviews and evaluates teen and college volunteer applicants according to the guidelines of department, provides required orientation and on-going education updates.

• On a daily basis, schedules the utilization of teen and college volunteers according to needs expressed by hospital departments, while giving consideration to career plans of teens and college students. 

• Coordinates written references for teen and college volunteers as students requests for college and employment references.

• Reviews daily patient census to monitor for volunteers, auxiliary, community friends and assist in coordination of patient gifts as determined appropriate on behalf of Administration, Health System Auxiliary and Health System Foundation, and provides reports for volunteers as deemed necessary and approved for the review by the volunteer.

• Coordinates efficient tracking of volunteer data, service hours, health requirements, documentation related to volunteer performance within the volunteer services data management system.

• Assist Director and Manager in producing highly effective and efficient written materials, supports in coordination of mass mailings  for the department. 

• Assist with coordination of assigned Marketplace, Love Light, Mended Hearts Chapter, Holiday décor, Auxiliary Membership, Volunteer Recognition and Award activities and event duties to ensure successful outcomes or programs and services.

• Always demonstrates flexibility, a helpful willing attitude in all requests helping create a pleasant team environment with team members. Demonstrates respect for staff, volunteers, Auxiliary members and community friends of the Auxiliary and NGHS.

• Performs other duties as assigned to assist Manager, Director, and ensure the overall success of the Volunteer Services Program and The Medical Center Auxiliary.

• Supports the outreach programs of NGHS by attending and participating in programs and special events by NGHS and The Health System Auxiliary.

Physical Demands

• Weight Lifted: Up to 20lbs, Frequently 31-65%

• Weight Carried: Up to 20lbs, Frequently 31-65%

• Vision: Moderate, Constantly 66-100%

• Kneeling/Stooping/Bending: Frequently 31-65%

• Standing/Walking: Frequently 31-65%

• Pushing/Pulling: Frequently 31-65%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.