Diebold Nixdorf

Global financial and retail technology provider

Electronic Technician

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeJuiz de Fora, State of Minas Gerais, BrazilNo salary listed

About the Job

Requirements

Completed high school education.
Active CFT registration.
Valid driver's license.
Own vehicle.
Technical education in electronics, electrotechnics, or a related area.
Availability to work in Juiz de Fora and nearby cities.

Responsibilities

Install, technically maintain, and debug product and component hardware and software, primarily at customer sites.
Perform scheduled inspections, cleaning, other services, and minor product repairs within an assigned area.
Verify that products are operating correctly, resolve issues found, or escalate them according to established procedures.
Schedule service visits, complete required paperwork, and work with customers to ensure service satisfaction and understanding of product operation.
Learn Field Service Technician practices and procedures.
With guidance and/or alongside more experienced technicians, use diagnostic tools to troubleshoot incidents through detailed analysis of hardware and software failures.
Perform component-level hardware repairs.
Clean and adjust mechanical components.
Configure and install applicable software.
Perform preventive maintenance checks according to documented procedures.
Replenish consumables as directed.
Install, move, add, modify, and remove hardware and software products (IMAC/R).
Instruct and train customers in the use and operation of installed hardware and software.
Participate in regular hands-on, classroom, and online hardware and software training.
Participate in implementing measures to achieve agreed KPIs.
Assist with special projects as assigned.

Instala, faz a manutenção técnica e depura hardware e software de produtos e componentes, principalmente nas instalações do cliente. Realiza inspeções programadas, limpeza e outros serviços, além de pequenos reparos nos produtos dentro de uma área designada. Verifica se os produtos estão funcionando corretamente e resolve problemas encontrados e/ou encaminha conforme o procedimento estabelecido. Agenda os serviços, preenche toda a papelada necessária e trabalha com os clientes para garantir satisfação com a prestação do serviço e entendimento do funcionamento do produto.

Responsabilidades

Familiariza-se com as práticas e procedimentos de Técnico de Serviço de Campo.
Com orientação e/ou junto a técnicos mais experientes, realiza qualquer um ou todos os seguintes:
Manipulação de Incidentes: Utiliza ferramentas de diagnóstico para solucionar problemas fazendo uma análise detalhada de falhas de hardware e software.
Realiza reparos de hardware no nível de componentes.
Limpa e ajusta componentes mecânicos.
Configura e instala softwares aplicáveis.
Manutenção Preventiva: Realiza verificações rotineiras de acordo com procedimentos documentados.
Reabastece consumíveis conforme orientação.
IMAC/R: Instala, move, adiciona, modifica e remove produtos de hardware e software.
Treinamento para Clientes: Instrui e treina clientes sobre a utilização e operação do hardware e software instalados.
Participa de treinamentos regulares de hardware e software (prático, em sala de aula e online).
Participa da implementação de medidas para atingir os KPIs acordados.
Auxilia em projetos especiais conforme designado.

Qualificações

Ensino médio completo.
Possuir CFT ativo
CNH ativa
Possuir veículo próprio
Ensino técnico em eletrônica, eletrotécnica, ou áreas correlatas
Disponibilidade para atuar na cidade de Juiz de Fora e cidades vizinhas
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About the Company

Diebold Nixdorf

Global financial and retail technology provider

Diebold Nixdorf provides financial and retail technology solutions, helping banks and retailers automate and digitize their operations. Its offerings include ATMs, point-of-sale systems, software, and related services for financial institutions and retailers. The company combines hardware (ATMs and POS terminals) with software platforms and ongoing services, including maintenance and support, to enable transactions, cash management, and customer experiences. Unlike some competitors, it differentiates itself through a strong focus on software and services, a global footprint, and deep relationships with leading banks and retailers, allowing for tailored, end-to-end solutions. The goal is to help customers modernize their checkouts and banking experiences, drive efficiency, and adapt to changing financial and retail environments through integrated technology and long-term service partnerships.

Company size: Not listed
Company stage: IPO
Headquarters: North Canton, OH
Founded: 1859

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