Housing Stabilization Case Manager

Job Summary

This position is eligible for $2,500 retention bonus.

The Providence Center Housing Stabilization Case Manager provides housing case management support for the Providence Center’s housing department. They provide housing stabilization services to participants. They complete filing, documentation preparation and use/develop spreadsheets in Excel as part of daily work, along with data entry in EPIC and coordination of referrals for supportive services.

Duties & Responsibilities

Perform a variety of duties to support consumers and to staff in the department.

• Work in collaboration with supervisor on scheduling interactions with recipients to meet monthly target measures.
• Collaborate with staff to open Housing Episodes in Epic to ensure participants have a medical record number in order to complete documentation of services provided.
• Respond to incoming telephone calls from internal/outside agencies, insurance companies, staff and consumers. Refer to the appropriate staff member, service component or community resource.
• Answer calls in a courteous manner; transfer calls appropriately; ensure messages are initialed and contain correct spelling of names, phone number and brief message regarding the call.
• Answer questions and investigate if answer is not known until resolution.
• Manage data in group folders to track target measures.
• Complete Intakes and Treatment Plans for Housing Stabilization services
• Provide Housing Stabilization services to participants
• Update census and track hours of service for each participant
• Complete quick notes for any services provided directly to tenants or on behalf of tenants
• Follow up with outside providers of program participants to track engagement in services. Make sure releases are completed and valid for all participants.
• Schedule intakes for new participants for services at TPC. Also assist with referral to outside agencies for other services as needed to meet the needs of program participant
• Attend HSP meetings to discuss workflow, targets, and billing.
• Work with clinical programs on identifying services needed for recipients.
• Copy, scan and fax materials as needed. File charts, notes, etc.
• Work with EOHHS on Prior Authorizations, correspondence, and required data for tracking.
• Provide direct alcohol and drug counseling/case management to individuals with substance use disorders.

Maintain cooperative relationships with other employees, consumers and the public.

• Treat consumers and peers with respect.
• Work in cooperation with co-workers and supervisory staff.
• Deal with co-workers regarding problems in a constructive manner.
• Accept and use direction and supervision.

Attend trainings and conferences, participate on Center committees.

• Provide feedback to staff on the content of educational programs attended.
• Attend mandatory in-service trainings and other trainings required.

Requirements

• Bachelor's Degree Required; Human Services field.
• Minimum 6 Months to 1 Year of housing or case management experience.
• Must be able to work with a diverse population and be comfortable interacting with our clients and outside agencies.
• Good organizational skills a must.
• Excellent communication skills required.
• Strong computer skills are required, including knowledge of Excel to create spreadsheets with the use formulas.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to consumers and employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to perform each essential duty satisfactorily.
• Bilingual preferred.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.