inDrive

Global ride-hailing platform with fare negotiation

Customer Support Specialist

Customer SupportUpdated on Nov 13

Full-timeTunis, TunisiaNo salary listedIn-person

About the Job

Requirements

Excellent oral and written communication skills in English and French.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in personal computers and basic office programs.
Skills in working with customer relationship management (CRM) systems and other specialized software.

Responsibilities

Respond to phone calls, emails, and chat messages.
Resolve customer issues quickly and efficiently.
Process returns, exchanges, and customer complaints.
Keep records of each interaction with customers.
Update customer information in the CRM system.
Collect and forward customer feedback to relevant departments.
Inform customers about the status of their inquiries.

To be added

Responding to phone calls, emails, and chat messages.
Quickly and efficiently resolving customer issues.
Processing returns, exchanges, and customer complaints.
Keeping records of each interaction with customers.
Updating customer information in the CRM system.
Collecting and forwarding customer feedback to relevant departments.
Informing customers about the status of their inquiries.

Excellent oral and written communication skills for both English and French languages.
Ability to conduct dialogue politely and professionally.
Ability to work with large volumes of information.
Attention to detail and accuracy in documentation.
Proficiency in PC and basic office programs.
Skills in working with CRM systems and other specialized software.

About the Company

inDrive

Global ride-hailing platform with fare negotiation

inDrive operates a global mobility and urban services platform that connects passengers with independent drivers through a fare-negotiation system. Riders propose a trip price, and nearby drivers can accept, decline, or counteroffer, creating a peer-to-peer ride-hailing model. The service has expanded to intercity rides, delivery and cargo, groceries, advertising, and driver-focused fintech within its app. Unlike typical ride-hailing apps that use fixed fares, inDrive enables price negotiation and direct driver-rider interaction, and it pursues growth through a venture arm that funds ride-hailing-adjacent startups in emerging markets. This broader strategy aims to build a super-app for urban and gig-economy needs, with the goal of offering a wide range of mobility and urban services in 48 countries.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $532M
Headquarters: Mountain View, CA
Founded: 2012

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