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Richpanel

Ecommerce customer-service platform with automation

Growth Marketer

Growth MarketingConfirmed live in the last 24 hours
Full-timeIndia₹3.5M - ₹6M

About the Job

Requirements

  • Have 3–6 years of experience in B2B SaaS marketing, ideally at an early-stage company, as a generalist or operator.
  • Be hands-on with Webflow or an equivalent tool and able to ship work without waiting on designers.
  • Be able to interview customers and write concise, metric-backed stories.
  • Have experience running events with return-on-investment thinking, rather than focusing only on brand presence.
  • Be comfortable working directly with a founder and moving quickly with incomplete information.

Responsibilities

  • Ship weekly landing pages, ideal customer profile pages, comparison pages, and pricing or supporting pages using Webflow.
  • Improve conversion paths from demo through follow-up and proof to close.
  • Maintain a clean content system, including components, templates, and search engine optimization hygiene.
  • Run a case study pipeline by identifying candidates, interviewing them, writing, publishing, and distributing case studies.
  • Convert proof into assets such as one-pagers, teardown posts, short videos, quote cards, and before-and-after metrics pages.
  • Keep the website proof library current and organized.
  • Identify communities where customer experience leaders are active, including Slack, Discord, LinkedIn groups, and events.
  • Enable customers with narratives, templates, and prompts to share their stories ethically and without spam.
  • Create social proof systematically through testimonials, threads, comments, and customer-led stories.
  • Select events to attend based on expected return on investment and concentration of ideal customer profiles.
  • Negotiate speaking slots, sponsorships, roundtables, dinners, and side events.
  • Run event playbooks, including pre-booking meetings, capturing content and leads on site, and post-event follow-ups.
  • Measure event return on investment using pipeline created, influenced revenue, and customer acquisition cost payback assumptions.
  • Support enterprise go-to-market experiments with the CEO by researching stakeholders, mapping organizations, and preparing outreach sequences.
  • Create enterprise collateral, including business case decks, security and IT readiness documents with support, return-on-investment calculators, and vertical landing pages.
  • Turn enterprise experiment learnings into a repeatable motion for future demand generation and account executive hiring.
  • Use AI daily to draft pages, case studies, event outreach, follow-ups, and community posts, then edit them to a high standard.
  • Build lightweight automations, scrapers, enrichment workflows, and content repurposing processes using tools such as Zapier or Make.
  • Direct and quality-check AI-assisted work and ship the resulting output.

Desired Qualifications

  • Experience marketing to ecommerce operators, customer experience leaders, or enterprise buyers.

About the Company

Richpanel

Ecommerce customer-service platform with automation

Richpanel provides a customer service platform for ecommerce teams. It centralizes support work with a ticketing system, live chat and messaging, a self-service portal, and an agent console to handle conversations. The product automates routine tasks and routes inquiries across channels while keeping interactions personal through context from integrated data sources. It connects with various data sources to show customer lifecycles and revenue analytics, helping teams understand which customers generate value and where to intervene. Richpanel competes by focusing on ecommerce-specific needs, offering inline automation and a unified view of customer data, rather than generic helpdesk tools. Its pricing is subscription-based with tiers that add more features and support. The goal is to help online retailers scale customer support as they grow, improving response times, customer satisfaction, and revenue insight.

Company size
11-50
Company stage
Seed
Total funding
$2.7M
Headquarters
San Jose, CA
Founded
2018

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