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Richpanel

Ecommerce customer-service platform with automation

Growth Marketer

Full-TimeUpdated on 10/17/2026
₹3.5M - ₹6M
Mid, Senior
Bengaluru, Karnataka, India
In PersonIndia-based; must be able to travel to and attend events in the USA.
Growth & MarketingGrowth Marketing

About the job

Requirements
  • Have 3–6 years of experience in B2B SaaS marketing, ideally in an early-stage company, as a generalist or operator.
  • Be hands-on with Webflow or an equivalent tool and able to ship work without waiting on designers.
  • Be able to interview customers and write clear, metric-backed stories.
  • Have experience running events with a focus on return on investment.
  • Be comfortable working directly with a founder and moving quickly with incomplete information.
Responsibilities
  • Ship weekly website updates, including landing pages, ideal customer profile pages, comparison pages, and pricing or supporting pages.
  • Improve conversion paths from demo through follow-up, proof, and close.
  • Maintain a clean content system with components, templates, and search engine optimization hygiene.
  • Run a case study pipeline by identifying candidates, conducting interviews, writing, publishing, and distributing case studies.
  • Convert customer proof into one-pagers, teardown posts, short videos, quote cards, and before-and-after metrics pages.
  • Keep the website proof library current and organized.
  • Identify relevant customer experience communities in Slack, Discord, LinkedIn groups, and events.
  • Enable customers with narratives, templates, and prompts to participate ethically in relevant communities.
  • Systematically create social proof through testimonials, threads, comments, and customer-led stories.
  • Select events based on expected return on investment and ideal customer profile density.
  • Negotiate speaking slots, sponsorships, roundtables, dinners, and side events.
  • Run event playbooks, including pre-booking meetings, capturing content and leads on-site, and post-event follow-up.
  • Measure event return on investment using pipeline created, influenced revenue, and customer acquisition cost payback assumptions.
  • Support enterprise go-to-market experiments with the CEO by researching stakeholders, mapping organizations, and preparing outreach sequences.
  • Create enterprise collateral, including business case decks, security and information technology readiness documents, return-on-investment calculators, and vertical landing pages.
  • Turn enterprise experiment learnings into a repeatable motion.
  • Use artificial intelligence daily to draft pages, case studies, event outreach, follow-ups, and community posts, then edit them to a high standard.
  • Build lightweight automations, scrapers, enrichment workflows, and content repurposing processes.
  • Direct and quality-check artificial intelligence tools and ship the resulting work.
Desired Qualifications
  • Experience marketing to ecommerce operators, customer experience leaders, or enterprise buyers.

About the company

Richpanel provides a customer service platform for ecommerce teams. It centralizes support work with a ticketing system, live chat and messaging, a self-service portal, and an agent console to handle conversations. The product automates routine tasks and routes inquiries across channels while keeping interactions personal through context from integrated data sources. It connects with various data sources to show customer lifecycles and revenue analytics, helping teams understand which customers generate value and where to intervene. Richpanel competes by focusing on ecommerce-specific needs, offering inline automation and a unified view of customer data, rather than generic helpdesk tools. Its pricing is subscription-based with tiers that add more features and support. The goal is to help online retailers scale customer support as they grow, improving response times, customer satisfaction, and revenue insight.

Company Size

11-50

Company Stage

Seed

Total Funding

$2.7M

Headquarters

San Jose, California

Founded

2018

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Simplify's Take

What believers are saying

  • Richpanel’s 2026 pricing page shows clear monetization and easier buyer math.
  • Partner-program and agency motions expanded in August 2026, widening distribution.
  • Recent customer quotes from Paleovalley and Wild Pastures signal active deployments.

What critics are saying

  • Gorgias and Zendesk pressure Richpanel with broader ecosystems and deeper enterprise trust.
  • Richpanel’s last visible funding was December 2020, limiting hiring against better-capitalized rivals.
  • If AI resolution underperforms, ecommerce brands abandon metered usage and consolidate elsewhere.

What makes Richpanel unique

  • Richpanel’s 2026 AI-native helpdesk bundles self-service, QA, and social agents free.
  • Richpanel prices around $99 per seat monthly, then meters AI conversations separately.
  • Richpanel targets ecommerce operations with migration support, not generic support software.

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Benefits

  • Health Insurance
  • Paid Vacation
  • Company Equity
  • Professional Development Budget
  • Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-15%
Medusa
Aug 26th, 2026
New integrations aug'26.

New integrations aug'26. Carla Böddeker The Medusa ecosystem kept growing this month, with 15 new community integrations joining the directory, including Printful, Richpanel, Packeta, MONEI, and more. Its Integrations Directory grew by 15 new community-contributed integrations this month, spanning payments, fulfillment, print-on-demand, customer support, and more. Printful. Printful brings print-on-demand fulfillment to your Medusa store, syncing Printful products into your catalog and automatically creating Printful orders when payment is captured. It also registers as a fulfillment provider, so Printful shipping options are available directly in the admin, ideal for merchants selling custom or made-to-order goods. Richpanel. Richpanel connects your store to the Richpanel customer support platform, syncing order, customer, fulfillment, return, and payment events. Your support team gets full order context alongside every conversation, no switching tools to see what a customer bought, when it shipped, or whether it was refunded. Brand Management. Brand Management adds full brand management to your Medusa store, letting you create and manage brands and assign products to them. It ships with a REST API and an admin dashboard UI, a useful addition for multi-brand catalogs that need brands as a first-class part of the product model. More new integrations. Payments. * PayPal - Add PayPal Smart Buttons, built by an authorized PayPal partner. * MONEI - Accept cards, Bizum, and wallets through MONEI, a popular gateway in Spain. * Mobupay - Add card payments for New Caledonia and the French Pacific via Mobupay. * CutLuy - Let Cambodian shoppers pay by scanning a Bakong KHQR code, via CutLuy. * CLINK - Take self-custodial Bitcoin Lightning payments via the CLINK protocol. * Cryptonly - Add cryptocurrency payments to your Medusa store through Cryptonly. Fulfillment. * Packeta - Ship via Packeta (Zásilkovna) with pickup points, Z-BOX, and tracking. * VMS Guru - Link packing videos to orders via VMS Guru for dispute resolution. Notifications. * Email Notifications - Send transactional emails on store events via any SMTP server. Other. * Category Images - Add and manage images on product categories in your Medusa admin. * Finbaze - Sync Medusa orders into Finbaze for AI-driven bookkeeping and VAT. * PunchCommerce - Enable B2B PunchOut procurement via cXML, OCI, and IDS-Connect. Get your integration featured. Want to see your integration in the next update? Here's how to get your plugin listed in the Medusa Integrations Directory: * Naming: Name your package following the convention medusa-plugin-[plugin-name] * Metadata: Add medusa-plugin or medusa-plugin-integration as an NPM keyword * Publish: Publish your package to NPM Once published, your integration will be automatically picked up during the next sync. For a full guide on creating and publishing plugins, check out the Medusa documentation.

SuperbCrew
Jun 25th, 2026
An interview with Axel Guiral from Consio.Ai.

An interview with Axel Guiral from Consio.Ai. Below is its recent interview with Axel Guiral from Consio.Ai: Q: Could you provide its readers with a brief introduction to your company? A: Consio is the AI phone platform built for Shopify brands. Superbcrew help merchants manage inbound and outbound phone conversations from one place, combining AI Voice Agents, human agents, SMS follow-ups, Shopify context, call recordings, transcripts, and revenue attribution. For support teams, Consio's AI Voice Agent handles the calls agents should not have to repeat all day: order status, returns, product questions, after-hours support, FAQs, and product guidance. For sales teams, trained Consio agents run outbound campaigns to reach high-intent shoppers like abandoned carts, checkout starters, VIP customers, failed payments, open draft orders... The goal is simple: help ecommerce teams answer more customers, recover more high-intent revenue, and know exactly which conversations drive sales. Q: What makes you the best choice? How are you unique? A: Consio focuses on one of the highest-intent but most underused channels: the phone. Its AI Voice Agent can answer inbound calls 24/7, handle commerce support questions, send SMS links during calls, and escalate complex or high-value conversations to the right human agent. On the outbound side, brands can run phone campaigns for abandoned carts, VIP customers, failed payments, replenishment reminders, and other high-intent segments. Everything is connected to Shopify and Klaviyo context, so every call is personalized and measurable. Q: Who is your ideal client and why? A: Its ideal clients are Shopify brands that receive valuable customer calls or have high-intent shoppers who do not always convert through email and SMS alone. This is especially relevant for brands with higher AOV products, considered purchases, subscription models, VIP customers, or strong abandoned checkout volume. For these brands, one timely phone conversation can remove hesitation faster than another automated email. Q: What can Superbcrew expect from you in the next 6 months? What are your plans? A: Over the next 6 months, Superbcrew is focused on expanding its AI Voice Agent capabilities, making inbound automation more powerful, improving sales-focused AI workflows, and deepening revenue attribution across calls, voicemails, SMS, and campaigns. Superbcrew is also continuing to invest in integrations with the tools ecommerce teams already use, including Shopify, Klaviyo, Gorgias, Zendesk, Kustomer, and Richpanel. Q: What is the best thing about your company that people might not know about? A: People often think of phone support as a cost center. Consio shows that phone can become a measurable revenue channel. For example, Houndsy tested Consio phone outreach with a holdout group and saw a 23% incremental lift, with $55,879 in attributed revenue generated in May across 3,855 completed calls. That is the kind of impact Superbcrew want more ecommerce brands to unlock.