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GoodLife Fitness

Canada fitness club chain with memberships

Manager

Personal Care & StylingConfirmed live in the last 24 hours
Full-timeOrléans, Ottawa, ON, CanadaIn-person

About the Job

Requirements

  • High school diploma.
  • Experience leading, training, and motivating teams.
  • Experience exceeding individual and team sales goals.
  • Intermediate verbal communication skills.
  • Written communication skills.
  • Customer service skills.
  • Basic proficiency using computers and technology, including Microsoft Office applications and the internet.
  • Ability to remain calm under pressure and handle stress.
  • Ability to meet the expectations and requirements of internal and external customers.
  • Ability to provide challenging tasks and assignments, clearly assign responsibility for tasks and decisions, and create a climate in which people want to do their best.

Responsibilities

  • Lead a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for Members and Associates.
  • Offer and ensure consistent friendly customer service.
  • Complete and lead cleanliness duties using standards, policies, processes, and guidelines.
  • Ensure club cleanliness practices and process expectations are met to provide Members and Associates with a clean and safe environment.
  • Lead and train the handling of member concerns and resolve escalated member complaints.
  • Identify, communicate, and use effective action plans to resolve club duties and processes that are not meeting expectations.
  • Manage direct reports and the people requirements of the department or team using provided tools and resources to execute key responsibilities and tasks, retain talent, and maintain high Associate engagement.
  • Facilitate recruitment of direct reports to ensure adequate resourcing within the approved department or team budget.
  • Lead onboarding, coaching, learning, development, and performance management for direct reports to ensure a positive and safe working experience.
  • Complete action items and responsibilities, including key initiatives, administrative duties, emails, calls, and documentation processes.
  • Achieve revenue goals and control expenses to meet provided budgets and financially manage the location.

About the Company

GoodLife Fitness

Canada fitness club chain with memberships

GoodLife Fitness runs a chain of fitness clubs in Canada that offer gym facilities, personal training, and group fitness classes through a membership-based model. Members pay monthly or annual fees to access gym equipment and facilities, while additional revenue comes from services like personal training sessions and specialized programs. The product is a physical fitness experience: members check in to the clubs, use workout spaces, join group classes, and book personal training. The company differentiates itself with a broad network of locations in Canada, a focus on accessibility and inclusivity for all members, and a strong sense of community through programs and engagement. Its goal is to make fitness accessible to Canadians, helping people lead healthier lives and feel supported in their fitness journeys.

Company size
5,001-10,000
Company stage
Debt Financing
Total funding
$1.2B
Headquarters
Ontario, Canada
Founded
1979

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