Front Desk Receptionist

Overview

COMING SOON — NEW LOCATION OPENINGAnticipated Training Start: Mid-DecemberNew Location Opening: JanuaryWe’re currently accepting applications for an upcoming position at our new location opening in January. Selected candidates are expected to begin training in mid-December in preparation for the new location’s opening.We’re sharing this opportunity early to begin connecting with qualified candidates and build our team ahead of opening day.Please review the full job posting below for position details, qualifications, and application information.

We are seeking a highly organized, professional, and friendly Front Desk Receptionist to join our growing women's health practice at Women First Rochester Hills. The ideal candidate will be the first point of contact for our patients and play a critical role in creating a positive patient experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced clinical environment.

Responsibilities

• Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere
• Answer and route phone calls efficiently and respond to patient inquiries with empathy and accuracy
• Schedule and confirm appointments, manage provider schedules, and coordinate follow-up visits
• Verify insurance, collect copays and balance, and accurately enter patient information into the EMR
• Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness
• Ensure all check-in and check-out processes are completed correctly and timely
• Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow
• Maintain patient confidentiality and comply with HIPAA and company policies
• Assist in training new front desk team members and serve as a point of contact for front desk support
• Will cover team members during vacations or call ins.
• Help resolve patient concerns or escalate issues to the appropriate person when needed
• Other job duties may be assigned

Qualifications

• 2+ years of front office experience in a medical setting, OB/GYN preferred
• Proficiency with EMR systems (Athena a plus) and Microsoft Office Suite
• Exceptional customer service and interpersonal skills
• Strong organizational skills and ability to manage multiple priorities
• Knowledge of medical terminology and insurance verification processes
• Friendly, compassionate, and patient-focused demeanor
• Reliable, punctual, and able to work independently or as part of a team
• Detail-oriented with a commitment to accuracy and professionalism
• Proactive approach to problem-solving and workflow improvement

Why Together Women’s Health (TWH)?Because we do things a bit differently here. We’re a rapidly growing network of OBGYN private practice groups, and while it’s important to know what we are, it’s more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything.

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.