Two95 International

Service Desk Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

Knowledge of end-user computing devices, including laptops, desktops, and virtual desktop infrastructure.
Ability to provide technical support over the phone.
Excellent oral and written communication skills.
Hands-on experience resolving customer infrastructure issues.
Experience troubleshooting hardware issues for desktops and laptops.
Experience with Active Directory and desktop engineering.
Hands-on experience troubleshooting VMware and virtual desktop infrastructure.
Good knowledge of the ServiceNow ticketing tool is desirable.
A Microsoft certification is desirable.

Assist with support for network connectivity, personal computers, and virtual private network connectivity.
Use remote desktop client software.
Resolve customer issues or provide workarounds.
Anticipate customer needs and proactively identify solutions.
Maintain high customer and end-user satisfaction.

Two95 International Inc. · Kuala Lumpur, Malaysia · — · Posted 2026-07-08

Workplace: on_site

Service Desk Agent

Required Technical Skill Set

Service Desk Support

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Knowledge on End User Computing Devices (Laptop / Desktop / VDI)

Ability to provide technical support over the phone

Excellent Oral and Written Communication skills

Hands on Experience on resolving customer issues related to the infrastructure

Assist with support of network connectivity, PCs, and VPN connectivity

Experience on Remote Desktop Client Software’s

Ability to resolve and or provide work around

Anticipate customer needs and proactively identifies solutions

Enthusiastic Maintain high customer / end user satisfaction

Strong in Communication skills and inter-personal skills.

Should have good experience in troubleshooting hardware issues for both desktops and laptops.

Should have experience in Active Directory and desktop engineering

Hands on experience on VMware and VDI troubleshooting.

Languages Support:

Good-To-Have

Ability to think around problems and come up with creative solutions

Service Now Ticketing Tool Knowledge

Microsoft Certification

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