User Researcher
Methods Business and Digital Technology
User Researcher
Methods Business and Digital Technology
Digital transformation for UK public sector
Methods Business and Digital Technology · Manchester, United Kingdom (Hybrid) · Full-time · Posted 2026-09-24
Workplace: hybrid
Department: IT Digital Advisory
User Researcher
Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
Your role
We are looking for an experienced User Researcher to join our growing team on a permanent basis. You will have a passion for understanding and championing the user.
You will have experience of working on products and services in a public sector
environment, conducting user research on projects to a high ethical standard, with knowledge of GDS standards.
Your responsibilities will include:
● Championing the user on services and products
● Planning and conducting user research, developing recruitment briefs, conducting analysis and presenting research findings
● Appropriate story telling of research findings to different audiences
● Collaborating with the product team to turn research findings into prototypes and features that meet the user need
● Presenting research findings, user insight and recommendations to the product team and wider stakeholders
● Promoting user centered design principles and best practice within government
● Applying relevant knowledge in the user-centered design process to product and service design
● Undertaking qualitative and quantitative research projects, such as ethnography and usability studies
Requirements
Essential skills
● Knowledge, experience and passion for user centered design practices
● Experience undertaking user research and using a range of research methods, such as usability testing, interviewing, and surveys, as well as being able to choose an appropriate method for a project
● Experience working in agile multidisciplinary teams, including designers and developers, to build digital products and services
● Confidence developing user needs, personas/mindsets, user journey maps, and other research artefacts
● Experience applying and understanding of ethical research practices and processes, such as consent
● Experience gathering evidence to support decision making, and gathering research questions and assumptions from a project team
● Confidence championing user-centred design practices for digital products and services
● Experience managing stakeholders, building successful relationships, and collaborating with stakeholders and the project team to define research goals and involve them in research
We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.
Desirable skills
Skills that would also be useful in this role include:
● Advocating for fully accessible and inclusive products and services, along with a working knowledge of applying accessibility and inclusivity to projects
● Taking a proactive approach to diversity, equity and inclusion internally and with clients
● Experience or a working knowledge of GDS service assessments
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect
Development – access to LinkedIn Learning, a management development programme, and training
Wellness – 24/7 confidential employee assistance programme
Flexible Working – including home working and part time
Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Life Assurance – of 4 times base salary
Private Medical Insurance – which is non-contributory (spouse and dependants included)
Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
Enhanced Maternity and Paternity Pay
Travel – season ticket loan, cycle to work scheme
For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits)
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Digital transformation for UK public sector
Methods Business and Digital Technology helps UK public sector organisations upgrade their services with digital transformation. It partners with central government departments and agencies to move from old, siloed legacy infrastructure to a platform-based operating model, keeping costs low while improving front-end public services for citizens. The company provides specialist skills and deep public-sector expertise to transform operations, reduce reliance on expensive suppliers, and strengthen control over customer relationships and operating models. Its goal is to safeguard public-facing services, apply digital thinking to keep services citizen-centered, and deliver real savings and benefits for government and society.
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