Field Service Engineer

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Join our team at Thermo Fisher Scientific, where dedicated individuals collaborate to drive innovation.

Division Specific Information

Join our Laboratory Equipment Division as a skilled Field Service Engineer for various laboratory equipment and systems, including monitoring and analysis.

How to make an impact

In the position of FSE, you will be responsible for delivering and building service excellence beyond our customers' expectations. Your expertise will ensure that our customers can rely on their equipment to achieve their scientific goals flawlessly.

What is the scope

• Represent our company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
• Own and fulfill service commitments and conduct installations, calibrations, preventative maintenance, training, and repairs.
• Provide services, remote or on-site, within agreed conditions, and set the right priorities.
• Handle service reporting, documentation, and creation of procedures/protocols for internal and customer needs.
• Maintain a high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience.
• Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
• Optimize and ensure the accuracy of provided tools and consignment parts.
• Engage in continuous improvement through our Practical Process Improvement Business System.
• Support an assigned product, including New Product Introduction (NPI), essential parts planning, document creation, knowledge sharing, and managing Technical Service Bulletins (TSB) and product updates.
• Serve as the primary contact point for communication with the factory and collaborate with teams to improve product performance and customer happiness.
• Support ad-hoc projects and work overtime or on weekends when necessary.

How to get here

Education

• High Diploma or equivalent experience in Engineering or other related fields.

Experience

• 3 years or more of relevant work experience.
• Candidates with less experience or fresh graduates with a positive and willing-to-learn attitude will also be considered.

Knowledge

• Excellent interpersonal communication skills, both written and oral in Chinese and English. Mandarin is an advantage.

Skills

• Ability to work effectively with customers and colleagues in difficult and stressful situations.
• Great teammate with a strong desire to succeed and a standout colleague.
• Good verbal and written communication skills related to technical approaches, work performed, test results, and findings.

Abilities

• Customer friendliness and a professional attitude.
• Strong electrical or mechanical background for troubleshooting, repair, and problem-solving abilities.
• PC literacy including MS Office and Outlook.

At Thermo Fisher Scientific, every one of our 100,000 outstanding minds has an outstanding story to tell. Join us and contribute to our unusual mission—enabling our customers to make the world healthier, cleaner, and safer!