Senior Procure to Pay Specialist

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Procure to Pay Support Specialist is responsible for providing first-line support across the full P2P lifecycle, including procurement, accounts payable, travel & expense (T&E), and vendor master data. This role ensures timely and accurate resolution of inquiries from internal employees and external suppliers, while promoting compliance with company policies and supporting continuous process improvement.

Job Description

Core Responsibilities

Procure-to-Pay (P2P) Support

• Respond to inquiries related to requisitions, purchase orders, invoice processing, and payment status
• Troubleshoot issues such as invoice holds, PO/Invoice mismatches, duplicate invoices, and delayed payments
• Provide guidance on procurement policies, system navigation, and approval workflows
• Collaborate with Procurement, Accounts Payable, and business units to resolve escalated issues
• Assist employees with corporate card maintenance, expense report submissions, and reimbursement processes
• Address questions related to T&E policy compliance, allowable expenses, and documentation requirements
• Support issue resolution within T&E systems (e.g., Concur, Oracle) and escalate technical problems as needed
• Monitor and follow up on outstanding or rejected expense reports

Vendor Master Support

• Respond to inquiries related to vendor onboarding, updates, and validations
• Assist suppliers and internal requestors with the vendor registration process
• Ensure compliance with internal controls, tax documentation, and data quality standards
• Collaborate with the Vendor Master Data team to resolve data integrity issues and support cleanup initiatives

Help Desk Operations

• Manage and resolve help desk tickets in a timely manner, meeting defined SLAs while still maintaining accuracy
• Maintain accurate documentation of inquiries, resolutions, and process updates
• Identify trends in support requests and recommend process or training improvements
• Contribute to knowledge-based content and support onboarding of new employees

Qualifications:

• Associates or Bachelor’s degree in Business, Finance, Supply Chain, or related field preferred
• 1-3 years of experience in a shared services, P2P, T&E, or vendor data support role
• Familiarity with ERP and T&E systems (e.g., Oracle Cloud, SAP, Concur, Coupa)
• Strong customer service orientation with excellent communication and problem-solving skills
• Ability to manage multiple priorities and work independently in a fast-paced environment
• Detail-oriented with a focus on accuracy, compliance, and data integrity
• Preferred Skills:
• Experience supporting global or multi-entity organizations
• Understanding of internal controls and audit requirements related to vendor data and expense reporting
• Bilingual or multilingual capabilities are a plus

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Accounts Payable (AP), Customer Service, Process Improvements, Troubleshooting

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.