Full-Time

Director – Customer Support

Remote US

Confirmed live in the last 24 hours

Seamless.AI

Seamless.AI

201-500 employees

AI-driven sales prospecting software

AI & Machine Learning

Senior

United States

Requirements
  • 5+ years of Customer Support leadership experience in a fast-paced customer success environment
  • Experience leading both US & Offshore teams and managing Offshore vendor selection
  • Experience running automated support functions and advising on opportunities to improve chatbot technology
  • Experience building out repeatable playbooks and leveraging scripting technology to manage teams servicing large cohorts of customers while ensuring client success
  • Experience rolling out a set of KPIs and goals for a customer success team
  • Prior experience leading remotely a plus
  • Exceptional critical thinking skills, problem-solving ability, and practical experience in delivering complex solutions
Responsibilities
  • Lead our Customer Support Division including our Technical Support, Order Entry, and Billing Teams
  • Ensure processes are built to ensure maximum customer satisfaction and optimal resolution times
  • Champion technology & automation improvements while working closely with our product & engineering teams to implement into our workflows
  • Advise our product & engineering teams on chatbot enhancements that drive automation and increase speed in delivering superior customer support
  • Inform leadership on customer, product, and internal needs to ensure alignment of all processes, workflows, and KPIs
  • Learn and adapt quickly to new features and updates to our existing products
  • Implement one to many strategies to manage large cohorts of customers
  • Manage, hire, and retain a modern SaaS Customer Support team

Seamless.AI offers a sales software powered by artificial intelligence and a real-time search engine to provide verified contact information for sales prospecting. The product also includes a Chrome extension for efficient prospecting and integrates with platforms such as Salesforce, Hubspot, and LinkedIn Sales Navigator.

Company Stage

Series A

Total Funding

$77.4M

Headquarters

Worthington, Ohio

Founded

2018

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

0%

2 year growth

-2%

Benefits

Remote work

PTO

Health benefits

401k

Sales commission

Professional development