Full-Time

Customer Success Representative

Posted on 8/21/2024

Aucto

Aucto

11-50 employees

Online marketplace for industrial equipment auctions

Industrial & Manufacturing

Junior, Mid

Toronto, ON, Canada

Must be located in the Greater Toronto area with semi-regular in-person days.

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Sales
Marketing
Customer Service
Requirements
  • Bachelor's or Associate's degree
  • 2+ years of experience in a customer-facing role. Ideal candidates have experience with a SaaS, Marketplace, or a similar tech product
  • High-energy demeanor with an outgoing, social personality—you love interacting with people and have impeccable written & verbal customer service skills
  • Strong time management skills and attention to detail combined with the ability to multi-task and balance competing priorities
  • Experience or strong interest in working cross-functionally with Product, Engineering, Operations, Marketing, and our Leadership teams to influence company-wide initiatives
  • Self-starter attitude and the willingness to "roll up your sleeves"
  • Passion for environmental causes and for building a business from the ground up!
Responsibilities
  • Deliver consistent, high-quality customer service when assisting customers & resolving issues across all support channels. Showcase empathy, leverage your rapport-building skills and embrace urgency
  • Own the solution! Drive Aucto’s customers toward satisfactory resolutions by utilizing your outstanding critical thinking and problem-solving skills.
  • Champion Aucto’s products! Become an Aucto product expert and use that knowledge to assist customers with account setup, onboarding, and troubleshooting
  • Provide transactional support for all purchases on the Aucto Marketplace
  • Work with Aucto’s Sales and Marketing teams to brainstorm new ideas, develop customer case studies, and ultimately grow our business
  • Meaningfully influence our products. Leverage your customer interactions to generate and share insights with our Product and Engineering teams to help refine our product and build an even better customer experience

Aucto is an online marketplace that focuses on the auction and tendering of used and surplus industrial equipment, machinery, and tools. The platform connects sellers with surplus industrial assets to buyers looking for affordable solutions. Sellers can list their equipment for auction or submit tenders, allowing buyers to bid or make offers. Aucto generates revenue through listing fees, transaction fees from sales, and premium services for better visibility of listings. This marketplace caters to businesses that prefer cost-effective options for industrial equipment, providing a trusted space to find a variety of machinery, from small tools to large machines. Aucto's goal is to facilitate efficient and transparent transactions, benefiting both sellers and buyers in the industrial sector.

Company Stage

Seed

Total Funding

$7.2M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

-15%

1 year growth

15%

2 year growth

22%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for sustainable practices boosts interest in Aucto's resale platform.
  • Industry 4.0 trends increase surplus assets, benefiting Aucto's marketplace.
  • Global online auction market growth supports Aucto's expansion potential.

What critics are saying

  • Emerging online marketplaces could dilute Aucto's market share.
  • Direct-to-consumer sales models may reduce Aucto's transaction volumes.
  • Fluctuating global metal prices can affect machinery valuation and seller satisfaction.

What makes Aucto unique

  • Aucto specializes in surplus industrial assets, a niche yet vital market segment.
  • The platform offers both auctions and tenders, providing flexible selling options.
  • Aucto's Pricing Engine tool helps sellers accurately value their metalworking machinery.

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Benefits

Competitive Cash and equity

Flexible PTO

Full suite of benefits

Remote friendly

INACTIVE