Monarch Quantum

Designs and manufactures quantum photonic subsystems

Senior Customer Program Manager

Program ManagementConfirmed live in the last 24 hours

Full-timeSan Diego, CA, USAIn-person

About the Job

Requirements

A degree in Engineering or a related field is required.
At least 10 years of experience in program management is required.
Strong organizational and project management skills are required.
Exceptional attention to detail and follow-through are required.
Ability to understand technical and contractual documents is required.
Strong written and verbal communication skills are required.
Ability to work effectively across engineering, operations, legal, and executive teams is required.
Experience with project scheduling and action-tracking tools is required.
Employment is contingent upon being a U.S. person as defined by 8 U.S.C. § 1324b(a)(3), due to the position's access to export-controlled information.

Responsibilities

Manage and prioritize customer requests, requirements, and commitments.
Organize and maintain customer-provided documentation, specifications, contracts, and program information.
Develop and maintain the high-level program schedule, including key milestones and deliverables.
Review contractual documents and work with in-house legal counsel to understand and appropriately apply contractual requirements.
Maintain a customer-facing action tracker, including owners, due dates, and status.
Drive cross-functional teams to close customer and internal action items on time.
Identify schedule, scope, contractual, and execution risks and escalate them as appropriate.
Coordinate customer meetings, document decisions, and communicate program status.
Ensure customer expectations and commitments are clearly understood across the organization.

Desired Qualifications

Experience in photonics, lasers, optics, or quantum is preferred.
A technical or engineering background is preferred.
Experience managing complex hardware development programs is preferred.

Senior Customer Program Manager

Monarch Quantum · San Diego, United States · Full-time · Posted 2026-10-06

Salary: USD 125,000–175,000

Workplace: on_site

Department: Process Engineering

Description

The Senior Customer Program Manager is responsible for managing customer requests, commitments, documentation, schedules, and action items across complex technical programs. This role serves as a key interface between customers and internal engineering, operations, project management, and legal teams.

Key Responsibilities

Manage and prioritize customer requests, requirements, and commitments.
Organize and maintain customer-provided documentation, specifications, contracts, and program information.
Develop and maintain the high-level program schedule, including key milestones and deliverables.
Review contractual documents and work with in-house legal counsel to understand and appropriately apply contractual requirements.
Maintain a customer-facing action tracker, including owners, due dates, and status.
Drive cross-functional teams to close customer and internal action items on time.
Identify schedule, scope, contractual, and execution risks and escalate as appropriate.
Coordinate customer meetings, document decisions, and communicate program status.
Ensure customer expectations and commitments are clearly understood across the organization.

Requirements

This position requires access to export-controlled information. Employment is contingent upon the applicant being a U.S. person as defined by 8 U.S.C. § 1324b(a)(3).

Experience:

Degree in Engineering or a related field.
10+ years of experience in program management.
Strong organizational and project management skills.
Exceptional attention to detail and follow-through.
Ability to understand technical and contractual documents.
Strong written and verbal communication skills.
Ability to work effectively across engineering, operations, legal, and executive teams.
Experience with project scheduling and action-tracking tools.

Preferred

Experience in photonics, lasers, optics, or quantum.
Technical or engineering background.
Experience managing complex hardware development programs.

Startup Mindset:

You're creative, flexible, and eager to wear multiple hats.
You're passionate about building systems from the ground up and comfortable with ambiguity and change.

Benefits

The expected annual salary range for this position is $130,000-$175,000.

As a full-time employee, you will be eligible for Monarch’s comprehensive benefits package, which includes:

Medical, Dental, and Vision insurance
Fidelity 401(k) plan with 4% employer matching
20 paid time off (PTO) days per year
13 paid company holidays
9/80 work schedule (every other Friday off)

Monarch Quantum is proud to be an equal opportunity employer and does not discriminate on the basis of race, color, citizenship status, national origin, ancestry, sex, sexual orientation, age, religion, creed, physical or mental disability, medical condition, marital status, veteran status or any other characteristics protected under applicable federal, state and local laws.

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About the Company

Monarch Quantum

Designs and manufactures quantum photonic subsystems

Monarch Quantum designs and manufactures Quantum Light Engines, integrated photonic subsystems that replace large laser systems with compact, factory-aligned modules. These modules handle state preparation, cooling, trapping, manipulation, and coherent control to prepare and measure quantum states for computing, sensing, and communications. They operate with a vertically integrated model in San Diego, combining in-house systems engineering, hybrid optical packaging, robotic assembly, and AI-driven manufacturing to enable design-to-volume production under one roof, reducing size, complexity, and integration risk. The company differentiates itself by offering ready-to-integrate modular photonic subsystems for architectures such as trapped-ion, neutral-atom, and photonics-based platforms, targeting hardware developers, system integrators, and OEMs to streamline quantum hardware development and scaling.

Company size: 51-200
Company stage: Early VC
Total funding: $55M
Headquarters: San Diego, CA
Founded: 2025

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