Data and Voice Technician

Overview

The Data and Voice Technician (will be hired at the Telecommunications Tech level or Sr. level) will perform and fully document IT infrastructure "Moves, Adds, and Changes" to meet contractor, student, faculty, and staff needs for voice and data connections, including telephone handsets, and edge data infrastructure. Work independently on assigned projects, including but not limited to warehouse duties, material auditing, uninterruptible power supply installation and maintenance as well as utility locating as needed. Work with clients and customers. Maintain and organize flow of materials and work area. Complete work orders as assigned through the IT Service Desk, Team Manager, and/or Project Managers.

Responsibilities

Data & Voice Technician Responsibilities: 

• Perform Moves, Adds, and Changes, as assigned, to end user voice and data services with minimal disruption to user and departmental functionality. This includes telephone handsets, and USU physical data connections and other items as assigned.
• Provide basic infrastructure technical consultation and advisement for customers pertaining to moves, adds, and changes of physical data connections and telephone service.
• Identify and recommend move, add, and change process and procedure improvements to the Team Manager and IT Administration.
• Perform edge data switch installation and cross connects as assigned.
• Troubleshoot problems regarding end user voice (including handset and voicemail) and basic data connection services.
• Troubleshoot and replace telephones and telephone accessories.
• Monitor and review inventory levels by physical count, record keeping and/or visual inspection to identify need for purchasing materials, equipment or supplies.
• Install Outside Plant copper/fiber optic cabling.
• Fusion Spicing/Termination of fiber optic cable
• Install security cameras, wireless access point and UPS systems.UPS installation and maintenance
• Utility locating campus wide, Statewide.
• Warehouse duties as assigned.

IT Infrastructure Mapping and Documentation: 

• Ensure that infrastructure records for voice and data system cable and equipment are accurate and up to date.
• Maintain accurate wire management records of voice station equipment and cable pair assignments. This requires an in-depth knowledge of existing campus infrastructure including tunnels, maintenance holes, fiber optic cabling, copper cabling and node sites.
• Maintain up-to-date geographical information regarding location of utilities, including development of systems and procedures to facilitate those processes for the organization.
• Gain in-depth knowledge of existing campus infrastructure including tunnels, maintenance holes, fiber optic cabling, copper cabling and node sites.
• Daily monitoring and mapping of new and relocated IT infrastructure.

This job description has been designed to indicate the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to the job.

Qualifications

Minimum Qualifications:

• Telecommunications Technician:
  • Three years of experience; or an associate degree/technical training in a related field plus one year of experience.
• Telecommunications Technician Sr:
  • Six years of experience; or an associate degree/technical training in a related field plus four years of experience; or a bachelors degree plus two years of experience

Preferred Qualifications:

• Prior USU experience.
• Knowledge of USU policies and procedures.
• BICSI, NEC or other standards/best-practice installer-level certifications.

Knowledge, Skills, and Abilities: 

• Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with little supervision.
• Basic computer skills (Data Entry, Word, Excel, Outlook, Internet).
• Demonstrated capacity for exceptional interpersonal, organizational, and communication skills (verbal and written).
• Attention to detail and follow up.
• Willingness to undertake any necessary training needed to perform job functions or to enhance performance.
• Experience performing data and voice moves adds and changes.
• Ability to learn new systems.
• Ability to work well with other technical staff in a team environment.
• Ability to train others, both non-technical end-users and technical staff.
• Excellent customer service skills.
• Ability to complete work orders in an effective and timely manner.
• Strong, established track record of exceptional customer service.

Required Documents

Along with the online application, please attach:

Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

Cover letter to be typed/pasted at the end of your application

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate based on experience plus excellent benefits

ADA

The position requires considerable physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including heavy lifting (50 pounds) and/or pushing and pulling of heavy objects. Employees must be prepared to assume uncomfortable positions such as crawling, kneeling, and squatting. Additionally, the work environment can include confined or narrow spaces. Employees must adhere to safety precautions and may be required to use protective equipment.

University Highlights

As Utah’s student-centered, land-grant research university, Utah State University expands opportunity and strengthens communities across the state through learning, discovery, extension, and engagement. Founded in 1888, USU now holds two Carnegie distinctions: R1 status for very high research activity and the Carnegie Community Engagement Classification. Its innovative research and scholarship is grounded in reciprocal partnerships with local, regional, and global communities, advancing knowledge and serving the public good across Utah, the nation, and the world. With over 50 world-class research facilities and the nation’s second-oldest undergraduate research program, USU prepares students to become active, civically engaged leaders who can address critical societal challenges.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, which it joined July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025-26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when it named Utah State the best employer in Utah in 2023. Learn more about USU.

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA coordinator in the Office of Human Resources at 435-797-0122 or [email protected].

*updated 10/26

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces.

The following office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU’s non-discrimination policies:

Civil Rights & Title IX Office

Old Main Room 405

1475 Old Main Hill, Logan UT 84322

[email protected]

(435) 797-1266

For further information regarding non-discrimination, please visit crtix.usu.edu or contact:

U.S. Department of Education

Denver Regional Office

303-844-5695| [email protected]

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

800-421-3481 |  [email protected]

*updated 08/2026