FreeBalance

Public financial management software for governments

Director Technical Services

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listed

About the Job

Requirements

A university degree in Information Technology is required.
Proven experience reviewing and developing support and maintenance policies and procedures is required.
Five years of experience successfully managing an internationally dispersed Services and Support team is required.
Project management experience is required.
Ability to clearly articulate at meetings with all levels of management and stakeholders is required.
Experience with goal-setting frameworks such as Objectives and Key Results is required.
Experience working with open-source software components such as Tomcat and BIRT, commercial middleware such as Microsoft SQL Server and Oracle databases, and Windows operating systems is required.
Excellent verbal and written communication skills in English are required.
Ability to travel internationally is required.
PMI certification is required.
Other information technology certifications are required.

Responsibilities

Prepare strategies and designs for data migration that FreeBalance Technical Consultants can implement at client locations.
Build tools and models for installation and deployment of the FreeBalance Accountability Suite for use in project deliveries.
Collaborate with the Research and Development team to design interface components during implementation of the FreeBalance Accountability Suite.
Collaborate with Technical and Functional Consultants to create training curricula for customers.
Manage the day-to-day tasks of the team.
Work with Project Managers to design the system rollout for decentralized operations.
Manage the Operations and Maintenance team in EMEA and provide management oversight to the remote team worldwide.
Manage technical tools and research and develop new tools for Technical Consultants.
Build scalable models for implementing the FreeBalance Accountability Suite at data centres and disaster recovery sites where the software is hosted.
Work with cross-functional teams to ensure consistency, quality, and timeliness of customer deliveries, internal policies, and communications.
Perform other duties as assigned.
Travel extensively.

As the Director of Technical Services, you will be responsible for the strategy and execution of technical services by employees of the Services Department in various FreeBalance Customer locations throughout Europe, the Middle East, and Africa. Key to this position is the ability to supervise and provide technical advice to the Vice President of Global Services department who oversees all FreeBalance customer project implementations worldwide. Responsibilities include building technical strategies, models, and approaches with team members operating out of the Headquarters of FreeBalance in Ottawa and ensuring its implementation and execution with all FreeBalance Technical Consultants overseas. This position is part of the Services Leadership team that works with the Solution Team in Ottawa and overseas (mainly in the EMEA region) alongside the individual project managers who manage the entire lifecycle of the implementation of the FreeBalance Accountability Suite that addresses the Public Financial Management reform that FreeBalance customers undertake and implement.

Main Responsibilities:

Preparation of strategies and design for data migration that can be implemented by the FreeBalance Technical Consultants at a client location.
Build tools and models for the Installation and Deployment of the FreeBalance Accountability Suite that can be leveraged for project deliveries.
Collaborate with the Research and Development Team to design the interface components during the implementation of the FreeBalance Accountability Suite.
Collaborate with the Technical and Functional Consultants to create the training curriculum that can be delivered to the customers.
Manage the day-to-day tasks of the team.
Work with the Project Managers to design the rollout of the system for decentralized operations.
Managing the Operations & maintenance team in EMEA and provide management oversight to the remote team worldwide.
Manage the technical tools and research and develop new tools for use by the Technical Consultants.
Build scalable models for implementation of the FreeBalance Accountability Suite at the Data Centre and Disaster Recovery Sites where the software is hosted.
Work with cross-functional teams to ensure consistency, quality and timeliness of customer deliveries, internal policies and communications.
Other duties as assigned.
Extensive travel is required

Qualifications:

University degree in Information Technology.
Proven experience reviewing and developing Support and Maintenance policies and procedures.
5 years of experience successfully managing an internationally dispersed Services and Support Team
Project Management experience a must
Ability to clearly articulate at meetings with all levels of management and stakeholders.
Experience with goal-setting frameworks like Objectives and Key Results (OKRs).
Experienced in working with open-source software components such as Tomcat, BIRT and commercial middleware such as MS SQL and Oracle databases with Windows Operating Systems
Excellent verbal and written communication skills in English.
Able to travel internationally.
PMI Certification
Other IT certifications

We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.

About the Company

FreeBalance

Public financial management software for governments

FreeBalance supplies public financial management software for governments and public sector bodies. Its core product is a modular Government Resource Planning (GRP) system that helps plan, track, and report on public finances with a focus on transparency and governance, and it includes components for fiscal transparency portals, performance management, and expenditure management. A key difference is its emphasis on co-creation with governments, customer-led customization, and a mix of software, services, and training provided by the FreeBalance Academy to build capacity. The goal is to improve governance, boost fiscal transparency, and support public sector reforms to achieve better outcomes and reduce corruption.

Company size: 201-500
Company stage: Series B
Total funding: $5.6M
Headquarters: Ottawa, Canada
Founded: 1984

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