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Full-Time

Technical Success Engineer

Confirmed live in the last 24 hours

Splunk

Splunk

5,001-10,000 employees

Data analytics and IT management platform

Data & Analytics
Cybersecurity
Enterprise Software

Compensation Overview

$86.4k - $148.5kAnnually

+ Incentive Compensation + Equity + Long-term Cash Awards

Mid, Senior

Remote in USA

Category
IT Project Management
IT Support
IT & Security
Required Skills
Communications
Management
Requirements
  • Experience in technical support, professional services, systems administration/engineering or related experience
  • Experience building customer relationships and handling commercial accounts.
  • Experienced with customer issues, account/project management, IT Operations, and technical infrastructure.
  • Familiarity with Splunk-related products
  • Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders.
  • Work independently and as part of a team
  • Occasional travel may be required.
  • Splunk Architect Certification achieved within 6 months of start
  • Proficient in English
Responsibilities
  • Act as a point of contact for technical health issues and partner with escalation management for commercial customers.
  • Provide mentorship, planning, and recommendations for a customer’s overall technical health.
  • Supervise the overall health of customer environments, which include cases, urgent issues, outages, ongoing projects, possible bugs, and performance of diagnostic health checks as needed.
  • Advocate internally for customers to facilitate the resolution of issues through coordination of Splunk’s internal organizations (technical support, services, sales, product development/management, and executive leadership)
  • Work with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows.
  • Be able to detail, communicate, and understand customer needs, so they can be clearly relayed to fellow account team members and Splunk Leadership.
  • Keep the customer advised of key information that may be essential to their success (e.g. product roadmaps, new product releases, special customer events, or organizational changes)
  • Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery.
  • Assess cloud overages and leverage appropriate services for workload optimization.
  • Participate in QBRs with customers virtually to review service levels, usage metrics and customer environment performance.
  • Deliver customer onboarding mentorship, enablement planning, administration, and management workshops.

Splunk offers a platform that transforms machine data into actionable insights, allowing organizations to monitor, analyze, and visualize data in real-time. This platform integrates with various technologies to enhance security reporting and operational intelligence, primarily serving large enterprises in IT, IoT, and cybersecurity. Unlike its competitors, Splunk's versatility and strong integration capabilities set it apart, enabling comprehensive solutions for IT operations and security. The company's goal is to empower organizations to make informed decisions based on their data.

Company Stage

M&A

Total Funding

$1.4B

Headquarters

San Francisco, California

Founded

2003

Growth & Insights
Headcount

6 month growth

3%

1 year growth

2%

2 year growth

5%
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Simplify's Take

What believers are saying

  • Cisco's acquisition of Splunk is likely to enhance its data security and customer experience, leveraging combined strengths in security and networking.
  • Splunk's continuous innovation, such as the introduction of Federated Analytics and advanced AI capabilities for IT Service Intelligence, positions it as a leader in the data analytics and IT management sector.
  • Recognition as a leader in the Gartner Magic Quadrant for Security Information and Event Management for the tenth consecutive time underscores Splunk's industry leadership and reliability.

What critics are saying

  • The integration process with Cisco could face challenges, potentially leading to operational disruptions and strategic misalignments.
  • The competitive landscape in data analytics and IT management is intense, with major players like IBM and Palo Alto Networks making significant moves, which could impact Splunk's market share.

What makes Splunk unique

  • Splunk's 'Data to Everything' platform offers real-time data analytics and visualization, setting it apart from competitors who may not provide such comprehensive, immediate insights.
  • The company's strong integration capabilities with other major technologies like Palo Alto Networks and Cisco Networks enhance its security reporting and analysis, making it a critical tool for cybersecurity.
  • Splunk's focus on large enterprises and its versatile platform that serves IT, IoT, and security markets give it a broad yet specialized market reach.

Benefits

Medical, dental and vision insurance plans for regular, full-time U.S. employees — choose the best plans for you and your family. Plus: Health Savings Account (HSA), Life insurance and survivor benefits, Flexible Spending Accounts (FSA), Business travel and accident insurance, Voluntary Critical Illness & Hospital Indemnity

Eligible employees enjoy: 401(k) Plan with a company match, Employee Stock Purchase Plan (ESPP), Equity awards, Bonus or commission program

We support you and your family: Paid parental leave, Mother rooms and wellness rooms, Family Planning

Your work/life balance is important to us, that's why we offer: 16 company holidays, 15 vacation days, 10 sick days, 10 bereavement days, 5 volunteer days

Ensuring our employees' success goes beyond insurance plans: Education reimbursement, Electric car charging stations, Employee Assistance Program (EAP), Stocked kitchens, Gym discounts/onsite fitness centers, Pet insurance discount, Student loan resources, Cool workspace with collaborative environments, 529 College Savings Plan