Full-Time

Technical Success Engineer

Posted on 7/9/2024

Splunk

Splunk

10,001+ employees

Data analytics and IT management platform

Data & Analytics
Enterprise Software
Cybersecurity

Compensation Overview

$86.4k - $148.5kAnnually

+ Incentive Compensation + Equity + Long-term Cash Awards

Mid, Senior

Remote in USA

Remote work is available; candidates can be located in Texas, Colorado, Florida, Georgia, Kansas, Minnesota, North Carolina, Ohio, or Utah.

Category
IT Project Management
IT Support
IT & Security
Required Skills
Communications
Management
Requirements
  • Experience in technical support, professional services, systems administration/engineering or related experience
  • Experience building customer relationships and handling commercial accounts.
  • Experienced with customer issues, account/project management, IT Operations, and technical infrastructure.
  • Familiarity with Splunk-related products
  • Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders.
  • Work independently and as part of a team
  • Occasional travel may be required.
  • Splunk Architect Certification achieved within 6 months of start
  • Proficient in English
Responsibilities
  • Act as a point of contact for technical health issues and partner with escalation management for commercial customers.
  • Provide mentorship, planning, and recommendations for a customer’s overall technical health.
  • Supervise the overall health of customer environments, which include cases, urgent issues, outages, ongoing projects, possible bugs, and performance of diagnostic health checks as needed.
  • Advocate internally for customers to facilitate the resolution of issues through coordination of Splunk’s internal organizations (technical support, services, sales, product development/management, and executive leadership)
  • Work with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows.
  • Be able to detail, communicate, and understand customer needs, so they can be clearly relayed to fellow account team members and Splunk Leadership.
  • Keep the customer advised of key information that may be essential to their success (e.g. product roadmaps, new product releases, special customer events, or organizational changes)
  • Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery.
  • Assess cloud overages and leverage appropriate services for workload optimization.
  • Participate in QBRs with customers virtually to review service levels, usage metrics and customer environment performance.
  • Deliver customer onboarding mentorship, enablement planning, administration, and management workshops.

Splunk offers a platform that transforms large amounts of machine data into actionable insights, allowing organizations to monitor, analyze, and visualize data in real-time. This platform integrates with various technologies to enhance security reporting and operational intelligence, primarily serving large enterprises in IT, IoT, and cybersecurity. Unlike its competitors, Splunk provides versatile solutions that cater to specific needs in IT operations and security, generating revenue through software licenses and cloud services. The company's goal is to empower organizations to leverage their data for better decision-making and improved security.

Company Stage

IPO

Total Funding

$38.9M

Headquarters

San Francisco, California

Founded

2003

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-2%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for real-time data analytics boosts Splunk's market potential.
  • Partnerships with Microsoft Azure and AWS expand Splunk's integration capabilities.
  • Acquisition by Cisco enhances Splunk's observability and data analytics capabilities.

What critics are saying

  • Cisco's acquisition may lead to restructuring and potential layoffs at Splunk.
  • Integration of AttackIQ's Flex 3.0 could introduce unforeseen security vulnerabilities.
  • Closure of Splunk's San Francisco hub may impact local operations and productivity.

What makes Splunk unique

  • Splunk's 'Data to Everything' platform offers real-time data insights for enterprises.
  • Integration with major tech platforms enhances Splunk's security and data visibility capabilities.
  • Splunk's versatile platform supports IT, IoT, and cybersecurity across various industries.

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Benefits

Medical, dental and vision insurance plans for regular, full-time U.S. employees — choose the best plans for you and your family. Plus: Health Savings Account (HSA), Life insurance and survivor benefits, Flexible Spending Accounts (FSA), Business travel and accident insurance, Voluntary Critical Illness & Hospital Indemnity

Eligible employees enjoy: 401(k) Plan with a company match, Employee Stock Purchase Plan (ESPP), Equity awards, Bonus or commission program

We support you and your family: Paid parental leave, Mother rooms and wellness rooms, Family Planning

Your work/life balance is important to us, that's why we offer: 16 company holidays, 15 vacation days, 10 sick days, 10 bereavement days, 5 volunteer days

Ensuring our employees' success goes beyond insurance plans: Education reimbursement, Electric car charging stations, Employee Assistance Program (EAP), Stocked kitchens, Gym discounts/onsite fitness centers, Pet insurance discount, Student loan resources, Cool workspace with collaborative environments, 529 College Savings Plan

INACTIVE